I remember it well. Alone, I sit in my home office. I should be working. I’m not. I’m distracted. In my windowless basement room, I swing the door shut and dim the lights. I know what I must do, but I don’t want to. I’ve been writing and publishing for years, but I’ve never owned […]
Now is a great time to publish a book and don’t let anyone tell you differently What is your perception of the future of books? Is interest in increasing, maintaining, or shrinking? The media would have us believe the end is near, at least as far as the book business, especially print books, is concerned. […]
The TAS Industry Centers on a Readily Understood, Universal, and Reliable Technology By Peter Lyle DeHaan, PhD Telephone answering services handle thousands of telephone calls every day. The majority are incoming calls that come from clients’ customers and prospects. The rest are outgoing calls made for clients. With the continual use of the telephone at […]
Most definitely! First, if writing were easy, everyone would do it. Though anyone who knows how to read can write, few people can write well. That’s what being a writer is: exercising our ability to string words together with excellence. As with any worthwhile endeavor, it takes time to develop skill as a writer. As […]
Say What You’ll Do and Do What You Say By Peter Lyle DeHaan, PhD Repeated stories in these posts relate to cell phone companies. It’s a sad commentary on the industry, yet these lessons apply to all businesses. For cell phone companies, a disregard for existing customers and preference for new business drives existing customers […]
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, PhD For years we’ve talked about the need for healthcare call centers to become contact centers. This name realignment shifts our attention from telephone calls to embrace other forms of contact as well. This is a multi-channel mindset, and we provide multi-channel […]
I really, really try to not go back and read what I have already posted. First of all, it’s not a good use of my time. Secondly, revisiting my work causes me to either be too critical of what I wrote or too generous–neither of which is a healthy consideration. Last, with each re-read, I will inevitably […]
Effective communication should address both linear and 3D thinkers Linear thinking people process thoughts and ideas in succession, logically moving from one point to the next 3D thinking people jump from one thought or idea to another, which often seems to have little connection with each other. Printed material, such as magazines and books, lend […]
Seek to Control Whatever You Can to Produce Optimum Outcomes By Peter Lyle DeHaan, Ph.D. The last two years have been rough. And I’m ready to embrace the new year. Though I hate to tap the too-often-stated label of unprecedented, it’s an apt description of what we’ve been through. Just as individuals have suffered, so […]