News from author Peter Lyle DeHaan, PhD
Reveals Insider Strategies to Run a Call Center Your Staff Is Proud to Work For Peter Lyle DeHaan, a seasoned call center industry expert, announced the release of his latest business nonfiction title, What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran. […]
Prolific Author Shares Insights from “Successful Author FAQs” in Candid Interview with Host Kat Caldwell Author Peter Lyle DeHaan was recently featured as a guest on the Pencils&Lipstick podcast, where he shared his experiences about writing and publishing with host Kat Caldwell. The wide-ranging conversation explored DeHaan’s journey as an author and delved into his […]
The Healthy Medical Call Center Now Available to Help Boost Staff Retention, Quality Service, and Patient Satisfaction Acclaimed call center author Peter Lyle DeHaan announced the release of The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction, the fifth installment in his much-admired Call Center Success Series. The book is now […]
A Practical Guide to Transform Answering Service Profitability The Profitable Answering Service Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center veteran Peter Lyle DeHaan announced the release of his latest book, The Profitable Answering Service: 65 Actionable Strategies to Boost Profitability, Master […]
Make Every Moment Matter and Leave a Legacy Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time […]
Offers Key Insights for the Call Center and Contact Center Industry Running a call center is challenging, but it can also be rewarding. In his latest book Call Center Connections, call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, provides practical insights and tips to help call center professionals excel in their […]
Lead with Integrity and Manage with Confidence Transform your leadership. Transform your business. It’s time to step up and become the kind of leader your business needs … the kind of leader you were destined to become. In Sticky Leadership and Management, Peter Lyle DeHaan, PhD breaks down what it means to lead with integrity, […]
Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words Peter Lyle DeHaan’s latest book is Successful Author FAQs. Do you have questions about writing? Publishing? Veteran author, publisher, editor, and freelance writer, Peter Lyle DeHaan answers questions writers often ask. In 15 topical chapters, tackling over 100 questions, Peter […]
Turning a Telephone Answering Service into a Call Center Industry research now available from Peter Lyle DeHaan. Note: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering […]
Preparing for the Future WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. […]