Do you lose customers about as fast as you gain them?
It doesn’t have to be that way. The Sticky Customer Service book will show you how.
Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.
- The three key areas where customer service occurs and why they must work together.
- How to avoid common errors that too many business’s make.
- Why delighting customers is not the best approach and sets up future failure.
Based on a lifetime of real-world examples, the Sticky Customer Service book reveals customer service gone wrong and customer service done well.
Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.
Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get.
Get Sticky Customer Service and turn customer retention into a strength.
Do you have questions about writing? Publishing?
Peter Lyle DeHaan has answers, which he shares in The Successful Author. With over three decades of experience as an author, blogger, freelancer, and publisher, Peter will help you on your writing journey.
On this grand adventure:
- Learn why you shouldn’t call yourself an aspiring writer.
- Uncover tips to deal with rejection.
- Expose writing advice that may not be true.
- Discover how to self-edit, get feedback, and find an editor.
- Determine if being a writer is worth the effort. (Hint: it is.)
But there’s more. In fourteen chapters, with over one hundred entries, Peter will address:
- Finding time to write
- The traditional vs indie publishing debate
- Whether or not to blog—and what to do if you do blog
- Copyrights, registration, and legal issues
- Publishing options and insights
Plus there are loads of writing tips, submission pointers, and a publishing checklist.
Don’t delay your writing journey any longer. Take the next step, and get your copy of The Successful Author.
Be inspired. Be informed. Be motivated to become the writer you’ve always dreamed of.
Peter Lyle DeHaan, PhD, releases his latest book, How to Start a Telephone Answering Service.
“When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service,” says DeHaan. “I didn’t feel right taking their money and tried to talk them out of it. After all, who wants to go into a business that is labor-intensive, capital-intensive, and never closes?”
Though running an answering service is no longer as capital-intensive, it certainly was back then. And the few people who insisted on hiring me soon gave up.
Yet the inquiry calls continued to roll in, taking up too much of his time and providing no business in return. In desperation, he set up a website, StartAnAnsweringService.com and referred people to it. That little site gave all the essential information and appeased most people.
When he stopped consulting to focus on publishing, he left the website up as a service to the industry. He even added occasional updates. With no promotion, it continued to get traffic, month after month, year after year. Though it had always been his intention to turn that website into a book, he never got around to it.
On January 29, 2019, he released his first call center book, How to Start a Telephone Answering Service.
On that day, How to Start a Telephone Answering Service, became the number one new book on Amazon in the outsourcing category.
Those of in the answering service industry, already know everything that’s in this book. But for those new to the industry or thinking about getting into it, this book contains valuable information. “I think it’s the best information you’ll ever find on the subject,” says Peter, “but then I’m a bit biased.”
Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Recurring themes included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books and posts.
Blogging Video Available: 12 Tips For Better WordPress Content Creation
Veteran Blogger Peter DeHaan’s WordCamp Grand Rapids Presentation Is Now Accessible Online
Peter DeHaan spoke at the recent WordCamp in Grand Rapids Michigan. Peter’s topic, “12 Tips For Better WordPress Content Creation,” is now available for online viewing at WordPress.tv. Other recordings from WordCamp Grand Rapids are also being added.
WordCamps are informal, community-organized events, put on by WordPress users for WordPress users, including everyone from the casual hobbyists to core developers. “This is my second year attending WordCamp Grand Rapids; it’s such a great event,” said Peter DeHaan. “This year, I had the privilege to be able to give back to the local WordPress community. WordCamp Grand Rapids is a well-run event with a great core team of organizers. Everyone there—both speakers and attendees—were so willing to share what they know and to help one another.”
Peter DeHaan has been a magazine publisher and editor for the past fifteen years, a blogger for the past seven, and a published writer for much longer. Peter’s editing, blogging, and writing skills made him an ideal person to talk about blogging on WordPress. “I have multiple blogs and have written over 1,500 posts,” added Peter. “I think I’ve made about every mistake a blogger can make, and I hope I helped other bloggers avoid repeating my missteps.”
Grand Rapids WordCamp is an annual event put on by area WordPress enthusiasts and entrepreneurs, with each year being bigger and better than the year before. For 2014, the event expanded to three days.
The direct link to download Peter DeHaan’s presentation is http://wordpress.tv/2014/11/05/peter-dehaan-12-tips-for-better-wordpress-content-creation/.
Seasoned Magazine Publisher and Editor to Hold Two Workshops for Writers
Sep 19, 2014 – Hudsonville, Mich. – Author Peter DeHaan will speak at the 2014 Breathe Christian Writers Conference taking place October 10 and 11 in Grand Rapids Michigan. This year the event moves to a new location, the campus of Grand Rapids Theological Seminary.
“I’ve attended the Breathe Christian Writers Conference for the past five years and again have the opportunity to lead two workshops,” said magazine publisher Peter DeHaan. “I tell everyone The Breathe Christian Writers Conference is my ‘can’t miss’ writing event each year.”
Peter’s first workshop is “Ten Steps to Start (or Restart) Your Writing Career,” designed for new writers, those considering a writing career, and those who want to breathe new life into their work. It is an update of last year’s popular presentation, with new content and more information. “This is a great session for those who need a little encouragement to get started or a gentle nudge to get restarted,” stated Peter.
Peter’s second presentation “Getting Started with WordPress for Your Author Blog or Website,” applies to all writers at any level. “Every writer who wants to share his or her work and connect with readers must have a website; social media is not enough,” said DeHaan. “Using WordPress for your blog or website is easy, but a few pointers will save time and avoid wasted effort.” After attending Peter’s WordPress session, attendees will have the basic knowledge needed to start using WordPress or to improve what they already have. Peter also talked about this topic at the recent Grand Rapids WordCamp in August.
Peter DeHaan has been a magazine publisher and editor since 2001, but started writing four decades ago; he published his first article in 1983. Peter brings to Breathe the perspective of a seasoned writer, publisher, and editor.
The keynote speaker for this year’s two-day conference is New York Times and USA Today bestselling author Julie Cantrell. Julie will give two keynote addresses: “This One Life: Dare to defy the odds” and “Sink or Swim: Lessons learned from a head-first dive into publishing.”
In addition to Julie’s keynote addresses, the conference offers other general sessions, an array of workshops, plenty of networking opportunities, and time for informal social interaction.
The title of my Saturday presentation is “Getting Started with WordPress for Your Author Blog or Website.” In addition to my workshop on WordPress, there will be two other blogging sessions as well.
In another session, this one on Friday, I’ll talk about “Ten Steps to Start (or Restart) Your Writing Career.” This is an update of my well-received presentation from last year. In addition to my two presentations, there will be over thirty others to consider as well.
I invite you to attend the Breathe Christian Writers Conference to learn about writing. I hope to see you there, either to meet for the first time or to reconnect. Breathe is a great writing conference and my one “can’t miss” meeting every year.
If you’ve never attended a writers conference, please make Breathe be your first one; otherwise, I encourage you to add it to your agenda. Do this for yourself, your writing, and your career.
Blogger Peter DeHaan to Share 12 Tips For Better WordPress Content Creation
Aug. 12, 2014 – Peter DeHaan will speak at this weekend’s WordCamp in Grand Rapids Michigan. WordCamps are informal, community-organized events, put on by WordPress users for WordPress users, including everyone from casual hobbyists to core developers.
Peter will share with attendees: “12 Tips For Better WordPress Content Creation.” Grand Rapids WordCamp is Friday and Saturday, August 15 and 16, with Sunday, August 17 designated as Contributor Day. It will take place in the DeVos Center on Grand Valley State University’s Pew Campus in downtown Grand Rapids, with tracks geared towards users, developers, content producers, and businesses.
“I attended Grand Rapids WordCamp last year,” said author Peter DeHaan. “It was a great experience, and I learned so much. This year, I’m excited to return as a speaker, allowing me to give back to the WordPress community.” Peter will address attendees at 3 p.m. on Saturday, August 16.
Peter DeHaan has been a magazine publisher and editor for the past fifteen years, a blogger for the past seven, and a published writer for much longer. The combination of Peter’s editing, blogging, and writing skills, makes him an ideal person to cover this topic. “I have multiple blogs and have written over 1,500 posts,” added Peter. “I’m happy to share what I’ve learned over the years with other WordPress users.
Grand Rapids WordCamp is an annual event put on by area WordPress enthusiasts and entrepreneurs, with each year being bigger and better than the year before. For 2014, the event expands to three days, with presentations on the first two days, while the third day is a time for attendees to contribute to the greater WordPress community. The cost to attend is an affordable $20. To learn about WordCamps in other areas around the world, go to http://wordcamp.org.
Author Peter DeHaan spoke at the Breathe Christian Writers Conference on October 12, in Dutton Michigan. This year’s conference enjoyed a record attendance and attendees flocked to Peter DeHaan’s workshop, “Writing 101: Getting Started in Your Writing Career.”
Although billed as an introductory session, it was attended by both new and experienced writers. “I was honored by the high turnout at my workshop,” said Peter DeHaan. “I printed three times as many handouts as I thought I’d need — and I still ran out.” After the session, DeHaan conducted one-on-one meetings with several attendees and had a follow-up lunch session with others.
“The response was great to what I shared,” added DeHaan. “The attendees were eager to learn and I was honored by their presence and feedback.”
Attendees were excited about what Peter shared. “This was an excellent workshop,” stated Cathy Rueter. “This was my third year at Breathe and [Peter’s] was one of the most informative workshops I’ve attended.”
Tom Zook, another attendee, enthusiastically added, “Excellent content; wonderful presentation.”
DeHaan will be providing follow-up information and free writing services to those who attended his workshop and signed up to receive his monthly newsletter.
Workshop Offered for New Writers, Those Considering a Writing Career, and Writers Who Want to Breathe New Life into Their Work
Mattawan, Michigan, Aug 21, 2011—Author Peter DeHaan will be speaking at the upcoming Breathe Christian Writers Conference taking place on October 12 and 13 in Dutton Michigan, just a couple miles from the Grand Rapids airport (the Gerald R. Ford International Airport).
“I’ve attended the Breathe Christian Writers Conference for the past two years and am excited to be one of this year’s workshop presenters,” stated Peter DeHaan. “It’s a first-class operation and a tremendous value for writers at all levels. I am honored to be part of this year’s conference.” The title of Peter’s workshop is “Writing 101: Getting Started in Your Writing Career.” It is designed for new writers, those considering writing as a career, and those who want to breathe new life into their work.
“I’ve been writing for 30 years—and a writer for three,” DeHaan recently quipped. This is not a dichotomy, but an acknowledgment that Peter has years of experience to share but can do so through the eyes of a relative newbie, who only recently considered writing as his career. Peter DeHaan, a published author since 1983 and a magazine publisher and editor since 2001, will share his insights and offer advice to help attendees get started in the exciting world of writing. Topics include: the myths and misconceptions of being a writer, how to get started—and succeed, avoiding rookie mistakes, tools of the trade, and honing your craft. If you are new to the world of writing or need a primer to get started, this is the ideal session for you.
The keynote for this year’s two-day conference is publisher, speaker, and author Terry Whalin whose sessions will cover “Never, Never, Never Give Up” and “Keep Growing, Keep Learning.” In addition to other general sessions, there will be an array of workshops, plenty of networking opportunities, and time for informal social interaction.
Learn more about the Breathe Christian Writers Conference.
This announcement has been posted online for Peter DeHaan by PRlog.