News from author Peter Lyle DeHaan, PhD
Broken Promises Result in Disillusionment I was once on the board of a local nonprofit service organization. When my stint ended, I didn’t qualify for a second term, but there were two roles I could move into. One was a task I disliked. The other was a challenge I relish—strategic planning. I told the executive […]
A Practical Guide to Transform Answering Service Profitability The Profitable Answering Service Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center veteran Peter Lyle DeHaan announced the release of his latest book, The Profitable Answering Service: 65 Actionable Strategies to Boost Profitability, Master […]
Make Every Moment Matter and Leave a Legacy Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time […]
Offers Key Insights for the Call Center and Contact Center Industry Running a call center is challenging, but it can also be rewarding. In his latest book Call Center Connections, call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, provides practical insights and tips to help call center professionals excel in their […]
Lead with Integrity and Manage with Confidence Transform your leadership. Transform your business. It’s time to step up and become the kind of leader your business needs … the kind of leader you were destined to become. In Sticky Leadership and Management, Peter Lyle DeHaan, PhD breaks down what it means to lead with integrity, […]
Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words Peter Lyle DeHaan’s latest book is Successful Author FAQs. Do you have questions about writing? Publishing? Veteran author, publisher, editor, and freelance writer, Peter Lyle DeHaan answers questions writers often ask. In 15 topical chapters, tackling over 100 questions, Peter […]
Turning a Telephone Answering Service into a Call Center Industry Research Now Available WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing […]
Preparing for the Future WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. […]
Prolific Author Expands Access Author Peter Lyle DeHaan is now on Substack, an online resource that “lets independent writers and podcasters publish directly to their audience.” “My website, PeterLyleDeHaan.com, will remain the hub of my online presence,” DeHaan said, “but Substack will be integral to support that effort and extend it even further.” Though it […]
YouTube Channel Features Veteran Author Peter Lyle DeHaan was interviewed on the Self-Publish Your Books with Confidence YouTube channel by Taryn Nergaard, owner and creative director of Typewriter Creative Co., posted on May 25, 2023. The video is titled “How I Self-Published: Peter DeHaan.” DeHaan has indie published (also known as self-publishing) over thirty books […]