Books For Call Center And Business Leaders

Peter Lyle DeHaan, PhD — entrepreneur, publisher, and industry veteran with decades in call centers and telephone answering services

Practical books on customer service, operations, leadership, and running a stronger contact center — drawn from real experience, not theory.

Featured Book

What Every Call Center Manager Needs to Know

Insider strategies for hiring, scheduling, technology, and customer service success. Available now in ebook, audiobook, paperback, and hardcover.