Peter Lyle DeHaan has worked for an answering service vendor. He managed their customer service department, coded software, and wrote technical manuals. And Peter has provided his expertise to the industry as a $2,400-a-day consultant to help answering services maximize their processes and profits.
With an MBA and PhD in business administration, Peter researched the industry for his dissertation, as well as for his Master’s thesis. He is the publisher and editor-in-chief of the leading industry publications: TAS Trader and Connections Magazine.