Turning a Telephone Answering Service into a Call Center Industry research now available from Peter Lyle DeHaan. Note: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering […]
Preparing for the Future WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. […]
A common part of many book proposals is a “competitive works” section. I recently researched competitive titles for one of my book proposals. What I saw enlightened me. Traditionally Published Books To research competitive titles, I first looked at books from traditional publishers. They gave me pause. I had to think a bit to determine […]
Why a Multiple of Monthly Billing Beats EBITDA for Answering Services Determining an appropriate valuation for a telephone answering service (TAS) looms as a challenging task, one that many outside the industry don’t fully appreciate. This paper details TAS distinctives and explains how to best determine the value of a TAS. EBITDA A common valuation […]
I’ve never met an author who likes to write book proposals, yet if we hope to sign with a traditional publisher, we need a book proposal—a really good book proposal. Aside from being tedious and time-consuming, parts of a book proposal are challenging, such as researching competitive titles, selling ourselves as the ideal person to […]
Young people are more apt to read books than older folks To listen to mainstream media about the state of book publishing leaves most people with an incorrect understanding of the industry. The press gives the impression that fewer people are reading and those who do are mostly older. The industry is dying, so why […]
Ever since I finished my dissertation three years ago, my plan was to turn it into a book. Actually a dissertation is already a book. Mine weighs in at 40,000 words. What I mean is that I want to turn dissertation into a marketable book. Dissertations are not marketable. They are academic and boring. I […]