Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
TAS Case Study Alice Lamar is a successful composer for television. She is well known for her work on children’s programming, especially animated features. “I work closely with the creator of one show, who also happens to be the executive producer. He has a clear vision for how every episode should turn out. He’s obsessive, […]
Lead with Effectiveness and Manage with Success Leadership is the ability to cast a vision and draw others to you in a collective pursuit of that vision. The mark of leadership, therefore, is if you have followers. And the mark of great leadership is if you have committed followers. Conversely, someone with no followers is […]
Authors Should Treat Their Writing Like a Business If you write solely for the fun of it or treat writing as a mere hobby, then don’t read this post. Seriously, it will just make you mad. But if you want to succeed as a writer, regardless of how you define success, then this post should […]
A TAS Case Study Chuck Pierson, owner of Pierson Truck Center, credits his afterhours answering service for his business’s growth. Pierson Truck Center is located just off the exit of a busy four-lane highway, across the street from a popular truck stop. Because truck drivers work all hours, Pierson offers 24-hour service for tractor-trailer operators, […]
A friend works for a company that helps government agencies improve their service. His team needs to address the basics. Sometimes they start with a simple instruction that should be commonsense in the service sector: “Be nice to the people you serve.” But some employees don’t get it. Someone usually asks, “Why?” The second step […]
Both Are Wrong With changes in publishing and advances in technology, it’s never been easier to publish a book. This isn’t to imply publishing a book is easy, just that the barriers are disappearing and the costs are dropping. This emerging reality leads to two extremes of self-publishing for do-it-yourself authors who want to publish […]
Another TAS Case Study Lamoure Engineering offers a variety of professional services, from designing water systems for cities and rural townships to land surveying. Dan Lamoure, PE, is the president of the company founded by his father Gene. “We’ve always been a small, family company,” explains Dan. “For the past twenty years, our hometown has […]
Control Your Finances or They Will Control You From an early age, a lesson I learned well from my parents was to spend money with care and exercise financial responsibility. As a result, I’ve never lived beyond my means, as so many people do today. Though I lived for a time at my level of […]
A Practical Guide to Transform Answering Service Profitability The Profitable Answering Service Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center veteran Peter Lyle DeHaan announced the release of his latest book, The Profitable Answering Service: 65 Actionable Strategies to Boost Profitability, Master […]
We Can Find Encouragement and Instruction in Reading Great Writing Quotes I recent asked writers to share your favorite quotes about writing. Mine was “Omit needless words.” Here are some more great writing quotes. “If there’s a book that you want to read, but it hasn’t been written yet, then you must write it.” -Toni […]