TAS Case Study: Tree Trimming Service Tree trimmer Marv Burley began using an answering service to handle all his calls several years ago. This allowed him to spend more time in the field making money and less time in the office sitting by the phone. As his business grew, he added several more functions to […]
Discover How to Become a Company of Choice Unemployment rates go in cycles, oscillating over the years between seasons of high unemployment and times of low unemployment. The prior chapter addressed a worker surplus. Now we’ll consider a worker shortage. During times of low unemployment, it’s a workers’ market. With too many positions going unfilled, people […]
Reveals Insider Strategies to Run a Call Center Your Staff Is Proud to Work For Peter Lyle DeHaan, a seasoned call center industry expert, announced the release of his latest business nonfiction title, What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran. […]
There are different types of writers. They have different motivations, are at different places in their writing journey, and have different goals. Here are five common scenarios: 1. The Aspiring Writer: I’ve heard many people refer to themselves as aspiring writers. But they’re misusing the label. They say aspiring because at this point in their […]
TAS Case Study: Restaurant Supply Company Curtis Kadlec, owner of the Kadlec Restaurant Supply Company, started his company twenty years ago. He began selling equipment to schools, hospitals, restaurants, and lounges by traveling throughout the state, meeting with customers one-on-one. Two years later, he added a small catalog to his marketing mix and distributed it […]
A Rare Case When Inaction Is Better than Action Recall the parachurch organization where I was board president. I gave needed structure to the board meetings, trained the board members to be more effective, and groomed my successor. But this isn’t where the story ends. With a few months left in my term as president, […]
Though e-books receive all of the hype, printed books are still important, for both readers and authors People like to talk about what is new, what is exciting, and what is fresh. That’s why the book publishing industry has so much buzz about reading digital books and listening to audiobooks. I’m not going to dismiss […]
TAS Case Study: Diversification Strategy Bill Connelly, owner of Connelly’s Specialty Crane Service, relies on a professional telephone answering service to help him and his small crew serve their unique clients. Connelly’s business specializes in small, maneuverable cranes that are widely used in the motion picture industry. “We only have a few staff members, so […]
Don’t Work Harder, Work Smarter Many years ago, as a first-time manager, I was green with much to learn. Management looked easy from the outside. I assured myself that, when given the opportunity to lead, I’d never make the same blunders I witnessed. Yes, I would direct my future staff with enlightenment, never forgetting the […]
In my post “5 Reasons Why a Writer Should Go With a Traditional Publisher,” I gave five advantages of traditional publishing. Although these reasons are compelling, there are also some downsides of traditional publishing. Consider These Five Downsides of Traditional Publishing: 1. It Takes Longer Unless a book is “fast-tracked” it will typically take eighteen […]