TAS Case Study Libby Kersey, co-owner of Classiqué Home and Garden Center, knew many home gardeners admired roses, but they were discouraged when tea roses from large mega marts failed to survive. When asked by local clubs to make presentations, Libby focused her sessions on roses that were both hearty and disease resistant. Her talks […]
The Healthy Medical Call Center Now Available to Help Boost Staff Retention, Quality Service, and Patient Satisfaction Acclaimed call center author Peter Lyle DeHaan announced the release of The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction, the fifth installment in his much-admired Call Center Success Series. The book is now […]
The Unexpected Can Be a Gift and We Shouldn’t Squander It My employer once tasked me with turning around an unprofitable subsidiary of the company. Two people preceded me in this effort and failed. I suspect, however, that they were unprepared to deal with the momentous task in front of them. Overwhelmed, they didn’t know […]
Tips to Never Run Out of Ideas I write a lot and in many areas: magazine columns, newsletters, multiple blogs, nonfiction books, memoirs, and I recently added short stories. But this doesn’t sap my creativity; I still have more ideas than the time to explore them. Here’s how I fuel my writing: Keep a List […]
A Telephone Answering Service Case Study Summer is an incredibly busy time for Weyden Dozier. His company, Dozier Prop Works, offers propeller and fiberglass hull repair services to recreational boaters. Dozier’s business is nestled on the bank of a major waterway and reservoir popular with fishermen, water skiers, and vacationing families. To cope with the […]
Broken Promises Result in Disillusionment I was once on the board of a local nonprofit service organization. When my stint ended, I didn’t qualify for a second term, but there were two roles I could move into. One was a task I disliked. The other was a challenge I relish—strategic planning. I told the executive […]
Choose Your Blogging Platform with Care Some people say that if you’re blogging as a hobby, wordpress.com is okay, but if you consider yourself a professional you need to go with WordPress.org (the self-hosted version). Is it possible to do a professional website with WordPress.com? Though I’ve seen some successful authors use a WordPress.com powered […]
TAS Case Study: Timing Matters Beer drinkers may not know that an answering service can affect the cost and quality of their favorite brews. Consider barley. Farmers must harvest the crop when the moisture content is just right. Brewers will only accept the highest quality barleys for malting. If the moisture content is off or […]
Followers Must Be Willing and Able I once volunteered for a local parachurch organization. They addressed an unmet need in our area, and I relished the chance to give back to my community. It wasn’t long before the executive director asked me to join the board of directors. I jumped at the opportunity, but what […]
After writing regularly, the second most valuable thing I did was to get feedback on my writing. It was scary at first (and sometimes still is). But to get feedback from our family or friends doesn’t count. They love us and will only tell us good stuff. Or even worse, they’ll say our writing is […]