Telephone answering service articles by Peter Lyle DeHaan, PhD
Another TAS Case Study Lamoure Engineering offers a variety of professional services, from designing water systems for cities and rural townships to land surveying. Dan Lamoure, PE, is the president of the company founded by his father Gene. “We’ve always been a small, family company,” explains Dan. “For the past twenty years, our hometown has […]
Janice Guttmann, a financial services provider with ten years of independent practice, is on the leading edge of her profession. Outsourcing office services was only recently highlighted by a national magazine as a best practice for financial professionals with high-margin businesses. But Janice has been outsourcing for six years already. When asked why, Janice was […]
An Answering Service Comes to the Rescue Danita Foster, an accomplished professional, made a decision that changed her life. After her second child was born, she decided to leave her job as a corporate communications officer for a public utility and stay at home full-time. “It was so hard to leave my first child and […]
Rental Property Success Allan and Peg Miller purchased their first investment property two years after graduating from college. Today, they own a small property management company that includes twelve units in three buildings. Surprisingly, they credit the success of their small company to their telephone answering service. We bought our first rental property when we […]
Mike Kessel and Casey Raymond are members of a small, but proud minority of professional home inspectors. Their only business is performing home inspections. Many home inspectors only offer the service as a sideline, which is how Mike and Casey began. “We were both working as salesmen for a plumbing distribution company,” said Mike. “Casey […]
Answering Service Begins Answering 24/7 Jack Doll jumped as the ringing of his telephone woke him from a deep slumber. He looked at the clock as he fumbled for the phone. It was 4:35 a.m. Whoever it was, it couldn’t be good. “Hello?” Jack said. “Mr. Doll? This is Sergeant Kirk Bendickson from the police […]
Attorney’s Practice Grows After Hiring an Answering Service Former high-school math teacher Joyce Molina was in her second year of law school when her husband died in a car accident. Suddenly, what had been an opportunity for her to develop as a professional, law school became a means to launch a career and support her […]
Terri Morgan cupped her coffee mug between her palms and looked across at her husband, Greg. Worry etched across his face. Terri and Greg started their business, Greenways Landscaping, just nine months ago. They’d both put in long hours, but it was finally starting to pay off. “Have you had any luck finding an accountant […]
Protecting On-Call Staff “I was the only person on-call last night, with no backup. I can’t be the only one on-call when I’ve already put in a ten-hour day! I was called throughout the night and half of the calls weren’t urgent. “I only got three hours of sleep. I can’t go on like this. […]
Theresa Alacante has been making fine, hand-made ceramic tiles for upscale clients for twelve years. After she graduated with her Masters in Fine Arts from UC Davis, she taught art in the public school system. At the same time she designed and crafted fine hand-made ceramic tiles on the side. Theresa’s reputation grew. Many upscale […]