News from author Peter Lyle DeHaan, PhD
YouTube Channel Features Veteran Author Peter Lyle DeHaan was interviewed on the Self-Publish Your Books with Confidence YouTube channel by Taryn Nergaard, owner and creative director of Typewriter Creative Co., posted on May 25, 2023. The video is titled “How I Self-Published: Peter DeHaan.” DeHaan has indie published (also known as self-publishing) over thirty books […]
Peter Lyle DeHaan’s Latest Book Peter Lyle DeHaan’s newest book is Sticky Sales and Marketing. It is book two in the anticipated Sticky series. In Sticky Sales and Marketing, Peter Lyle DeHaan, PhD breaks down sales and marketing strategies in a coherent story-driven process and highlights what works and what doesn’t. Through personal stories and […]
Earlier this year Vince Vitale, marketing director at Startel, interviewed Peter Lyle DeHaan about the future of the call center industry and learned about his best content marketing tips. The result is a two-part series. The first piece, titled “Peter Lyle DeHaan: Contact Center Futurist,” appeared online in March this year. In it, DeHaan looked […]
Peter Lyle DeHaan, founder and publisher of AnswerStat, announced the publication of his latest book, Healthcare Call Center Essentials, on June 6, 2022. “In a very real sense, this book has been two decades in the making,” said DeHaan, “It started when I launched AnswerStat magazine in 2003. I’ve taken what I’ve learned about medical contact centers since then […]
Do you lose customers about as fast as you gain them? It doesn’t have to be that way. The Sticky Customer Service book will show you how. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn […]
It’s important for writers to read, and many writers make an annual reading list of what books to read. But because I need to push myself to read, my overarching requirement is that the book interests me. This limits the range of what I read, which is not a good thing, but it’s better than […]
Do You Have Questions about Writing? Publishing? Peter Lyle DeHaan has answers, which he shares in Successful Author FAQs. With over three decades of experience as an author, blogger, freelancer, and publisher, Peter will help you on your writing journey. On this grand adventure: But there’s more. In fourteen chapters, with over one hundred entries, […]
Peter Lyle DeHaan, PhD, releases his latest book, How to Start a Telephone Answering Service. “When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service,” says DeHaan. “I didn’t feel right taking their money and tried to talk them out of it. […]
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