News from author Peter Lyle DeHaan, PhD
Peter Lyle DeHaan, founder and publisher of AnswerStat, announced the publication of his latest book, Healthcare Call Center Essentials, on June 6, 2022. “In a very real sense, this book has been two decades in the making,” said DeHaan, “It started when I launched AnswerStat magazine in 2003. I’ve taken what I’ve learned about medical contact centers since then […]
Do you lose customers about as fast as you gain them? It doesn’t have to be that way. The Sticky Customer Service book will show you how. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn […]
It’s important for writers to read, and many writers make an annual reading list of what books to read. But because I need to push myself to read, my overarching requirement is that the book interests me. This limits the range of what I read, which is not a good thing, but it’s better than […]
Do You Have Questions about Writing? Publishing? Peter Lyle DeHaan has answers, which he shares in Successful Author FAQs. With over three decades of experience as an author, blogger, freelancer, and publisher, Peter will help you on your writing journey. On this grand adventure: But there’s more. In fourteen chapters, with over one hundred entries, […]
Peter Lyle DeHaan, PhD, releases his latest book, How to Start a Telephone Answering Service. “When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service,” says DeHaan. “I didn’t feel right taking their money and tried to talk them out of it. […]
Check out my all-time, top posts about writing and publishing. Based on reader input, the top posts are: Thanks for reading. Have a great new year.
“The Book Blog” Merges with “Byline” to Cover the Art of Writing and the Business of Publishing All key posts from The Book Blog have been successfully integrated into my writing blog, Byline. The scope of Byline has been appropriately expanded to now cover “the art of writing and the business of book publishing.” New […]
As we turn the calendar from 2016 to 2017, we mark the passing of another year and with it another fifty-two weeks of blog posts here at “Byline,” where we discuss growing as a writer. Here are the top posts on Byline for 2016. Thank you for stopping by this past year. You helped show […]
As Long as There are Readers, Writers Will Have Work to Do “Reading is here to stay,” wrote Robert M. Sacks in the November/December 2012 issue of Publishing Executive magazine. His astute observation caught my attention, captivating my thoughts, both then and even more so today. Discussions and speculation about the rapid evolution in the […]