Category: News

News from author Peter Lyle DeHaan, PhD

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Sticky Customer Service

Post author By Peter Lyle DeHaan
Post date June 30, 2021

Do you lose customers about as fast as you gain them?

It doesn’t have to be that way. The Sticky Customer Service book will show you how.

Sticky Customer Service, by Peter Lyle DeHaan, PhD

Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.

Author Peter Lyle DeHaan's book Sticky Customer Service

With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.

You’ll discover:

The three key areas where customer service occurs and why they must work together.
How to avoid common errors that too many business’s make.
Why delighting customers is not the best approach and sets up future failure.

Based on a lifetime of real-world examples, the Sticky Customer Service book reveals customer service gone wrong and customer service done well.

Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.

Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get.

Read more in Peter’s Sticky Series books: Sticky Leadership and Management, Sticky Sales and Marketing, and Sticky Customer Service featuring his compelling story-driven insights and tips.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry. Read his latest book, Healthcare Call Center Essentials.

Tags books, customer service, new book, Peter Lyle DeHaan, sticky series

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Reading Goals for Writers

Post author By Peter Lyle DeHaan
Post date July 4, 2020

It’s important for writers to read, and many writers make an annual reading list of what books to read.

But because I need to push myself to read, my overarching requirement is that the book interests me. This limits the range of what I read, which is not a good thing, but it’s better than not reading at all. So my first goal is to read what entertains me, or sometimes, what educates me.

My second goal is to identify what I like—so I can apply it to my own work—and don’t like—so that I can avoid it.

Third, I look at what keeps me turning pages and what tempts me to skim—or stop reading altogether. Again, this informs my own writing.

Fourth, I look for writing that confuses me. How would I edit that section?

Last, I listen to my editor’s internal commentary. Since I do a lot of editing as a periodical publisher, I can’t just turn off that part of my brain when I read—even though I try. Despite this, I remain mindful of the big issues: the flow of the work, the beginning, the end, the order of the chapters, and so forth.

As I do this, I’m vigilant about not emulating the author’s style or voice.

Learn more about writing and publishing in Peter’s book: Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words. Get your copy today.

Peter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for insider tips and insights.

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Successful Author FAQs: Discover the Art of Writing and the Business of Publishing

Post author By Peter Lyle DeHaan
Post date November 16, 2019

Do You Have Questions about Writing? Publishing?

Peter Lyle DeHaan has answers, which he shares in Successful Author FAQs. With over three decades of experience as an author, blogger, freelancer, and publisher, Peter will help you on your writing journey.

On this grand adventure:

Learn why you shouldn’t call yourself an aspiring writer.
Uncover tips to deal with rejection.
Expose writing advice that may not be true.
Discover how to self-edit, get feedback, and find an editor.
Determine if being a writer is worth the effort. (Hint: it is.)

But there’s more. In fourteen chapters, with over one hundred entries, Peter will address:

Finding time to write
The traditional vs indie publishing debate
Whether or not to blog—and what to do if you do blog
Copyrights, registration, and legal issues
Publishing options and insights

Plus there are loads of writing tips, submission pointers, and a publishing checklist.

Don’t delay your writing journey any longer. Take the next step, and get your copy of Successful Author FAQs.

Be inspired.

Be informed.

Be motivated to become the writer you’ve always dreamed of.

Learn more about writing and publishing in Peter’s book: Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words. Get your copy today.

Peter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for insider tips and insights.

Tags books, books on publishing, books on writing, publishing, writing

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How to Start a Telephone Answering Service

Post author By Peter Lyle DeHaan
Post date January 29, 2019

Peter Lyle DeHaan, PhD, releases his latest book, How to Start a Telephone Answering Service.

“When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service,” says DeHaan. “I didn’t feel right taking their money and tried to talk them out of it. After all, who wants to go into a business that is labor-intensive, capital-intensive, and never closes?”

Though running an answering service is no longer as capital-intensive, it certainly was back then. And the few people who insisted on hiring me soon gave up.

Yet the inquiry calls continued to roll in, taking up too much of his time and providing no business in return. In desperation, he set up a website, StartAnAnsweringService.com and referred people to it. That little site gave all the essential information and appeased most people.

When he stopped consulting to focus on publishing, he left the website up as a service to the industry. He even added occasional updates. With no promotion, it continued to get traffic, month after month, year after year. Though it had always been his intention to turn that website into a book, he never got around to it.

Until now.

How to Start a Telephone Answering Service by Peter DeHaan, PhD

On January 29, 2019, he released his first call center book, How to Start a Telephone Answering Service.

On that day, How to Start a Telephone Answering Service, became the number one new book on Amazon in the outsourcing category.

Those of in the answering service industry, already know everything that’s in this book. But for those new to the industry or thinking about getting into it, this book contains valuable information. “I think it’s the best information you’ll ever find on the subject,” says Peter, “but then I’m a bit biased.”

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of TAS Trader, covering the telephone answering service industry. Check out his new book How to Start a Telephone Answering Service.

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Recurring themes included customer service, sales and marketing, and leadership and management.

He shares his lifetime of business experience and personal insights through his books and posts.

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Update from the Book Blog

Post author By Peter Lyle DeHaan
Post date May 6, 2017

“The Book Blog” Merges with “Byline” to Cover the Art of Writing and the Business of Publishing

All key posts from The Book Blog have been successfully integrated into my writing blog, Byline.

The scope of Byline has been appropriately expanded to now cover “the art of writing and the business of book publishing.”

New content about writing and publishing is added to Byline each week. Please check out my latest posts. And while you’re there, leave your email address in the sidebar on the right to receive an email each time a new post goes live.

Thank you for reading The Book Blog. I look forward to seeing you at it’s new home.

Learn more about writing and publishing in Peter’s book: Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words. Get your copy today.

Peter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for insider tips and insights.

Tags blogging, book publishing, writing

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Good News: Reading Is Here to Stay

Post author By Peter Lyle DeHaan
Post date August 10, 2016

As Long as There are Readers, Writers Will Have Work to Do

“Reading is here to stay,” wrote Robert M. Sacks in the November/December 2012 issue of Publishing Executive magazine. His astute observation caught my attention, captivating my thoughts, both then and even more so today.

Discussions and speculation about the rapid evolution in the book publishing industry threaten to overwhelm us; considerations abound:

Options such as traditional publishing, self-publishing, and assisted publishing
More options in the form of indie presses, outsourcing, and support services
Help from consultants, coaches, and editors
Requirements for the platform, promotion, and marketing
Social media to blog, tweet, and message
Communication through e-newsletters, RSS feeds, and subscriptions
Technologies of e-books, e-readers, and e-publishing
Changes via consolidation, closures, and layoffs
Audiobooks, foreign rights, translations, screenplays, and movie deals

My brain’s about to explode with all these developments, options, and choices. Readers will always need authors to write things for them to read.

Yet one thing remains: reading is here to stay. And with the future of reading secure, the future of authors and publishers is promising – for all of us willing to change, adapt, and dream.

Tomorrow will be interesting, exciting, and exhilarating, because reading is here to stay, and those readers will need authors to write content for them to read.

Learn more about writing and publishing in Peter’s book: Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words. Get your copy today.

Peter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for insider tips and insights.

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Tags audiobooks, future of publishing, publishing

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