Lead with Integrity and Manage with Confidence Transform your leadership. Transform your business. It’s time to step up and become the kind of leader your business needs … the kind of leader you were destined to become. In Sticky Leadership and Management, Peter Lyle DeHaan, PhD breaks down what it means to lead with integrity, […]
I receive calls and emails from people who want to start a call center or contact center. I used to spend quite a bit of time with them discussing the nuances, ramifications, and challenges of starting a contact center or starting a telephone answering service. (They would already be optimistically filled with the upside, so […]
Working in any business is challenging and demanding work. Owning and running one is even harder. Daily activity seems, all too often, to consist of reacting to the urgency of the moment. There is little time to plan and few opportunities to look beyond the confines of the company walls. Yet looking beyond is exactly […]
It doesn’t matter what type of company you run, your operation amasses a great deal of valuable data. You have a treasure trove of customer information, including phone numbers, mailing addresses, email addresses, billing histories, demographic profiles, social security numbers, bank account numbers, and credit card numbers. You purchased some of this data, while you […]
Conference planners sometimes ask me to sit on a panel. The common format is that each panelist makes an initial presentation, followed by a Q&A. Other times the presentations are longer, with no time for questions. Most of my panel experiences have not been positive. For my first one, my fellow panel members dismissed my […]
In recent months there has been a great deal to cogitate about. There was a media preoccupation with the U.S. presidential election, coupled with a focus on the credit crisis, which seemed to worsen every day, eventually turning into a financial crisis and threatening the global economy. Throughout it all, businesses have been left wondering […]
A Calm Look at What Outsourcing Really Is and Why Businesses Use It It seems that “outsourcing” has been politicized. Once a word becomes politicized, as outsourcing was in the 2004 United States presidential campaign, all reasonable thinking stops and logic becomes, well, illogical. Rhetoric steps in and common sense is relegated to lesser important […]
Lessons from a Family Getaway That Apply to Business This fall, the thoughts of school age children everywhere are focused on returning to school. Some approach the new school year with dread and trepidation, a few with excitement and high expectation, and others with inevitable acquiescence and acceptance. Regardless of their personal perspective, many will […]