Reveals Insider Strategies to Run a Call Center Your Staff Is Proud to Work For Peter Lyle DeHaan, a seasoned call center industry expert, announced the release of his latest business nonfiction title, What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran. […]
The Healthy Medical Call Center Now Available to Help Boost Staff Retention, Quality Service, and Patient Satisfaction Acclaimed call center author Peter Lyle DeHaan announced the release of The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction, the fifth installment in his much-admired Call Center Success Series. The book is now […]
Make Every Moment Matter and Leave a Legacy Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time […]