Make Customer Service a Distinguishing Factor for Your Organization By Peter Lyle DeHaan, Ph.D. Companies are increasingly offering chat services as a way for their customers and prospects to reach them. Not only is this an option that more and more people want to use, but many businesses find it’s a cost-effective customer service solution. […]
Many writers starting out try to blog and write a book at the same time. They end up doing neither one well. Or they try to write a book before they’re ready. Then they end up with something not suitable for publication, waste a lot of time, and endure much frustration. That assumes they finish […]
Finding time to write is a dilemma most writers face at one time or another. Maybe all writers do. I think the problem, however, is in the question. We don’t need to find time to write as much as we need to make time. We each have 24 hours in our day. While work and […]
Plan to Evaluate Your Online Information and Make Sure It’s Up to Date By Peter Lyle DeHaan, PhD For the past 25 years I’ve worked on my own websites, designing them, posting content, and keeping them up to date. Sometimes I break them too; then I get to fix my mistakes. I currently have ten […]
One thing that has most helped me improve as a writer is receiving feedback from others. It is critical. This feedback has mostly come from critique groups but also from beta readers and paid professionals. This last category is costly but invaluable. Regardless of the source, the key is figuring out which feedback to apply, […]
I’ve ghostwritten a couple of books and enjoyed doing so. The payment is almost always a fixed rate, paid in installments. The first payment is required to start the work, and the final payment is due when the writer submits the finished product to the author. (The person who hires you is the author—you are […]
Make the Most of Your Online Presence to Better Serve Customers and Grow Your Business By Peter Lyle DeHaan, PhD Does your telephone answering service have a website? I hope so. What does your website do for your business? Over the years, I’ve seen a wide range of TAS websites, from severely lacking to impressively […]
In my post “Five Reasons a Writer Should Self-Publish,” I listed several advantages of self-publishing. Although compelling, there are also downsides. Let’s also look at the downsides of self-publishing. Consider These Six Downsides of Self-Publishing: 1. Quality is Often Lacking Traditional publishers put their books through several rounds of editing to produce the best possible […]
The Benefits of Going with a Traditional Publisher In “Why Self-publishing vs Traditional Publishing Doesn’t Matter” I pointed out that both options have the potential to satisfy the core needs of a writer seeking publication. Writers must carefully consider the pros and cons of each option before pursuing either one. Future posts will consider some […]
Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time call centers handled calls and nothing else. They had one channel. That was it. Now most call centers handle more than just telephone calls. They’ve become multichannel. Contact center is a better name for them. Along with phone […]