TAS Case Study Dale Meissner understands there’s nothing as important to his clients as the comfort of knowing his staff is available to serve them 24 hours a day, seven days a week. Dale owns a commercial HVAC company that serves hospitals, schools, apartment and condominium complexes, and shopping malls. “We have to be available […]
Be Fair with Your Staff I once led a service department that provided telephone customer support for specialized, high-tech equipment and software. We staffed our office during regular business hours, Monday through Friday. And we rotated handling on-call to cover emergency situations that arose in the evenings, on weekends, and on holidays. I sought to […]
Personally, when it comes to finding balance, it seems something is always slipping, with the areas of writing, work, and life being in a constant state of tension. Yes, there are times where I may go a couple of days keeping everything in balance, but one little bump in the road and the whole thing […]
Prolific Author Shares Insights from “Successful Author FAQs” in Candid Interview with Host Kat Caldwell Author Peter DeHaan was recently featured as a guest on the Pencils&Lipstick podcast, where he shared his experiences about writing and publishing with host Kat Caldwell. The wide-ranging conversation explored DeHaan’s journey as an author and delved into his book, […]
A TAS Case Study Sarah Plotkin, executive director of the Webber Community Children’s Center, spearheaded the development of a community coalition. The coalition, which included seven agencies from her county, is dedicated to the advancement of children’s health and wellbeing. Within six months of its formation, the coalition received a $650,000 federal grant. The purpose […]
React with Courage to the Unexpected My employer had just undergone a rightsizing effort to optimize our workforce and strengthen our financial situation. A result of this was that I now had two departments to manage instead of one. I also had twice the staff. I embraced this challenge with enthusiasm, implementing changes to merge […]
For years my goal was to write faster, but I made no effort to write better. Though I did improve, my progress was gradual. When I got serious about improving as a writer, I had to force myself to slow down and be more deliberate. Now after many years of focusing on the craft, my […]
TAS Case Study Libby Kersey, co-owner of Classiqué Home and Garden Center, knew many home gardeners admired roses, but they were discouraged when tea roses from large mega marts failed to survive. When asked by local clubs to make presentations, Libby focused her sessions on roses that were both hearty and disease resistant. Her talks […]
The Healthy Medical Call Center Now Available to Help Boost Staff Retention, Quality Service, and Patient Satisfaction Acclaimed call center author Peter Lyle DeHaan announced the release of The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction, the fifth installment in his much-admired Call Center Success Series. The book is now […]
The Unexpected Can Be a Gift and We Shouldn’t Squander It My employer once tasked me with turning around an unprofitable subsidiary of the company. Two people preceded me in this effort and failed. I suspect, however, that they were unprepared to deal with the momentous task in front of them. Overwhelmed, they didn’t know […]