TAS Case Study: Restaurant Supply Company Curtis Kadlec, owner of the Kadlec Restaurant Supply Company, started his company twenty years ago. He began selling equipment to schools, hospitals, restaurants, and lounges by traveling throughout the state, meeting with customers one-on-one. Two years later, he added a small catalog to his marketing mix and distributed it […]
TAS Case Study: Diversification Strategy Bill Connelly, owner of Connelly’s Specialty Crane Service, relies on a professional telephone answering service to help him and his small crew serve their unique clients. Connelly’s business specializes in small, maneuverable cranes that are widely used in the motion picture industry. “We only have a few staff members, so […]
TAS Case Study Dale Meissner understands there’s nothing as important to his clients as the comfort of knowing his staff is available to serve them 24 hours a day, seven days a week. Dale owns a commercial HVAC company that serves hospitals, schools, apartment and condominium complexes, and shopping malls. “We have to be available […]
A TAS Case Study Sarah Plotkin, executive director of the Webber Community Children’s Center, spearheaded the development of a community coalition. The coalition, which included seven agencies from her county, is dedicated to the advancement of children’s health and wellbeing. Within six months of its formation, the coalition received a $650,000 federal grant. The purpose […]
TAS Case Study Libby Kersey, co-owner of Classiqué Home and Garden Center, knew many home gardeners admired roses, but they were discouraged when tea roses from large mega marts failed to survive. When asked by local clubs to make presentations, Libby focused her sessions on roses that were both hearty and disease resistant. Her talks […]
A Telephone Answering Service Case Study Summer is an incredibly busy time for Weyden Dozier. His company, Dozier Prop Works, offers propeller and fiberglass hull repair services to recreational boaters. Dozier’s business is nestled on the bank of a major waterway and reservoir popular with fishermen, water skiers, and vacationing families. To cope with the […]
TAS Case Study: Timing Matters Beer drinkers may not know that an answering service can affect the cost and quality of their favorite brews. Consider barley. Farmers must harvest the crop when the moisture content is just right. Brewers will only accept the highest quality barleys for malting. If the moisture content is off or […]
TAS Case Study Alice Lamar is a successful composer for television. She is well known for her work on children’s programming, especially animated features. “I work closely with the creator of one show, who also happens to be the executive producer. He has a clear vision for how every episode should turn out. He’s obsessive, […]
Another TAS Case Study Lamoure Engineering offers a variety of professional services, from designing water systems for cities and rural townships to land surveying. Dan Lamoure, PE, is the president of the company founded by his father Gene. “We’ve always been a small, family company,” explains Dan. “For the past twenty years, our hometown has […]
Janice Guttmann, a financial services provider with ten years of independent practice, is on the leading edge of her profession. Outsourcing office services was only recently highlighted by a national magazine as a best practice for financial professionals with high-margin businesses. But Janice has been outsourcing for six years already. When asked why, Janice was […]