Connect with Critical Groups Who Often Go Overlooked By Peter Lyle DeHaan, Ph.D. As we wrap up our five-part series, Integrate Your Call Center, our fourth consideration is stakeholder integration. (If you want to review, the other three are Integrate Your Call Center Staff, Integrate Your Call Center Tools, and Integrate with Your Organization.) When […]
To find an editor, your best option is to go with a freelancer. There are many qualified professionals available to edit your work. Here are some ways to find them: Search Online You can do an online search for editors and wade through the responses. This method is time-consuming. Ask Other Writers A better idea […]
In my post “5 Reasons Why a Writer Should Go With a Traditional Publisher,” I gave five advantages of traditional publishing. Although these reasons are compelling, there are also some downsides of traditional publishing. Consider These Five Downsides of Traditional Publishing: 1. It Takes Longer Unless a book is “fast-tracked” it will typically take eighteen […]
Incorporate Best Practices into Your Customer Survey Process By Peter Lyle DeHaan, Ph.D. Do you survey your customers or clients? Should you do a customer survey? And if you already have a survey process in place, do the results meet your needs? Or should it be overhauled or even retired? Regardless of where you are […]
There are different types of writers. They have different motivations, are at different places in their writing journey, and have different goals. Here are five common scenarios: 1. The Aspiring Writer: I’ve heard many people refer to themselves as aspiring writers. But they’re misusing the label. They say aspiring because at this point in their […]
Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, PhD There was a time when hiring managers looked for three key skills in their call center applicants: a pleasant and understandable telephone voice, good spelling, and neat penmanship. Yes, legible writing was key because everything was handwritten. Then computers […]
I’ve read many self-published books and looked at even more. Too many of them scream “Self-published!” This distresses me. I love self-publishing and the many options it offers, but I loathe seeing it done poorly. This begins a series of posts on the Errors of Self-Publishing. The primary error of self-publishing is poor content This […]
Part 6 in the continuing series on using WordPress for blogging: a platform-building, book-selling tool. Today we’ll cover plugins. In many ways a WordPress plugin is similar to a WordPress widget: both enhance the functionality of a blog or website. Though widgets are visible to readers, plugins generally work behind the scenes. If a widget […]
Here are the lessons learned from a computer fiasco I had:
Determine the Role Artificial Intelligence Will Play in Your Telephone Answering Service By Peter Lyle DeHaan, PhD Unless you’re intentionally ignoring it, talk of artificial intelligence (AI) is all around us. It’s hard to miss. AI is not a fad that will soon fade, a hype that will soon die down. AI is a trend […]