Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, PhD The label of call center referencing outward-facing communications is an historically accurate term. At one time it handled calls from a central location. Hence, we formed a descriptively accurate name of call center. But many call centers have moved beyond calls […]
![Call center communication channel options](https://i0.wp.com/peterlyledehaan.com/wp-content/uploads/2023/08/communication-channels.jpg?fit=1200%2C675&ssl=1)