Hire The Right Staff to Achieve Optimal Outcomes Call center success hinges on your agents. The right agents produce the best results. This starts with hiring. Here are five essential agent skills to screen for in the interview process. 1. Clear Speech The first essential agent skill is that they can speak clearly. This includes […]
Tips to Hire and Retain Top Talent The key to success in any medical call center is people. Your staff is the backbone of your operation. But you know this. That’s why it’s essential to build a strong team. Here are some considerations to help you move toward this outcome. More Than Compensation The first […]
Hire Staff with the Abilities That Today’s Consumers Need and Expect There was a time when hiring managers looked for three key skills in their call center applicants: a pleasant and understandable telephone voice, good spelling, and neat penmanship. Yes, legible writing was key because everything was handwritten. Then computers arrived and the penmanship requirement […]
Tips to Finding Qualified Staff for Your Telephone Answering Service Finding qualified staff for telephone answering services has always been challenging, but it may be more of a struggle now than ever before. Interestingly, we can gain insights from the food services industry. Before you dismiss the idea, consider that the goal at both restaurants […]
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention A college friend recently shared his experience working at his part-time job. Several of his coworkers had quit, and he planned to do so as well. His departure would move his employer from drastically short-staffed to critically understaffed. She begged him […]
My son, Dan, recently completed his first year of college. After spending last summer relegated to working a smattering of part-time odd jobs, he desired a different outcome for this year’s educational respite. He learned that it was important to start his search early to beat out the competition. By working contacts and networking through […]