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Writing and Publishing

Six Tips on Using Social Media as Part of Your Platform

We’ve been talking about making your website the center of your book-selling, platform-building tool and not to depend on social media, which could change at any moment and thereby destroy your efforts. That doesn’t mean social media isn’t important, because it is. The point is not to make social media the star but instead, a […]

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Call Center

Social Media and the Contact Center

Should your contact center handle social media for your organization or clients? Perhaps you already are but desire to do so with greater ease and effectiveness. Alternately, the idea of social media as part of your contact center mix may present an overwhelming challenge that you’d prefer to not touch. Regardless of your perspective, looking […]

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Writing and Publishing

What’s Your Writing Process?

I call myself an “iteration writer,” meaning that through a process of repeated passes, or iterations, I fine-tune my writing until I achieve the results I desire. While some writers write quickly and then edit extensively, I’m not one of them. My first draft is generally good—not finished good, but respectable. When writing, each time […]

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Writing and Publishing

Get Published Quick

I read of a published author who advises writers on how to snag a book deal through blogging. Another says social media, specifically Facebook, is the key, while a third advocate the aggressive use of X (then Twitter). Then there’s the countervailing strategy to not waste time online. Others say give your work away, either […]

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Call Center

Do You “Like” Social Media?

Whenever the phrase social media is uttered, people have one of three responses: “I love it,” “I’m sick of it,” or “I don’t have time for it.” Much has been said about social media, and that’s bound to continue, most likely with increasing frequency. Social media is not going away anytime soon – and before […]

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Writing and Publishing

How Big is Your Platform?

A few years ago literary agent Amanda Luedeke quantified what constitutes a “solid author platform.” Frankly, her numbers are overwhelming: This is daunting. Even more disconcerting is knowing that the number of blogs, websites, X accounts, and Facebook pages is growing much faster than the number of people who visit, follow, and view them. This […]

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Writing and Publishing

How to Avoid the Poison of Procrastination

Procrastination is a serious problem for writers and when taken to excess, it can be fatal to the craft. Procrastination can manifest itself in many different ways, but the result is the same: writing is deferred. When it is time to write: These are all forms of procrastination. In your writing career, you have likely […]

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Writing and Publishing

Five Ideas of What to Write

Hopefully, you’ve given some thought as when is the best time to write, as well as where is the best place to write. Even if these decisions are works in progress, needing to be fine-tuned, you need to move on. Now we get to the question of what to write. Although, it may seem a […]

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Writing and Publishing

Going Forward

Regular readers of this blog (thank you, one and all) have noticed a decided decrease in posting frequency over the past six months. While Musings will remain alive and active, infrequency will become the new norm. When I started Musings over three years ago, it was to provide a creative outlet, connect with others via […]

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Call Center

Social Media in the Call Center

Why Your Contact Center Can’t Afford to Ignore This Shift in How People Communicate For some, the mere mention of it produces a spontaneous smile and causes their eyes to light up. To them, it represents the preferred way to communicate; they would be lost without it. Business leaders seek to stifle it or monetize […]