The Telephone Answering Service Industry

Preparing for the Future

A Master’s Thesis

The Telephone Answering Service Industry

The Telephone Answering Service Industry:

Preparing for the Future

A Master's Thesis

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About the Book

WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview:

The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry, including a SWOT analysis and input from industry professionals. It identifies six core items for survival and success: flexibility, customer-focus, management skills, service quality, staffing practices, and employment attractiveness.

The book recommends conducting company-specific SWOT analyses and developing strategic plans, as well as increasing rates, improving sales and marketing efforts, and capitalizing on 24/7 staffing.

Readers must assess their specific circumstances to determine if these strategies are applicable. This book equips industry insiders with valuable insights and recommendations to shape the future of their businesses. By being proactive and prepared, the industry can overcome its challenges and flourish in the ever-changing telecommunications world.

Genre: Call Center
Tags: Call Center, Peter Lyle DeHaan, PhD
Publisher: Rock Rooster Books
Publication Year: 1998, 2023
Format: e-book and paperback
Length: 224
ISBN: 9798888090602

List Price: 19.99
eBook Price: 15.99
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About the Author
Peter Lyle DeHaan

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books, articles, and blogs to encourage, inspire, and occasionally entertain.

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