By Peter Lyle DeHaan, PhD We understand a computer room full of equipment. It’s tangible. We can see it, touch it, and kick it (but don’t do that). It’s how we’ve done things for decades, since the beginning of computers and telephony switches. Contrast this to internet-delivered solutions, which go by a myriad of names, […]
What writers can learn from the life and career of Carrie Fisher On December 26, 2016, my wife and I went to see the movie Rogue One: A Star Wars Story. The next morning I learned that Carrie Fisher had died. Like most people, I knew her for her iconic performance as Princess Leia in […]
We need a realistic view of our history to plan a reasonable vision for our future My wife sometimes says I view things as though my glass is only half-full, that I’m pessimistic. I counter that I’m simply being a realist, but the truth is I’m not sure who’s right. Perhaps a bit of reality […]
By Peter Lyle DeHaan, PhD Since I work at home, I don’t do much driving. I sometimes wonder if I really need a car. Couple this with my preference to invest in a product and use it as long as I can. As a result, my higher-end car was nineteen years old and pushing a […]
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Top Writing Posts for 2016
As we turn the calendar from 2016 to 2017, we mark the passing of another year and with it another fifty-two weeks of blog posts here at “Byline,” where we discuss growing as a writer. Here are the top posts on Byline for 2016. Thank you for stopping by this past year. You helped show […]
By Peter Lyle DeHaan, PhD I see more and more companies moving away from forced self-service to some degree of customer service. It matters not if they offer customer service by telephone, text chat, or email. What’s important is their attempt to provide support to customers and not let them flounder. This is good for […]
By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, I encouraged you to work hard so you could finish 2016 strong. I hope that was the case and you were able to complete projects and tick items off your to-do list. Though I accomplished much as the year wound down, […]
Sharing writing tips with other writers helps the whole writing community I spend a lot of time learning about writing. I read blogs, listen to podcasts, attend conferences, scrutinize magazines, and study books. Though I will never finish growing as a writer, I have learned so much. In fact, everything I know about writing came […]
There are three types of book editing and you need a different editor for each type Every book needs three basic types of editing, and each type of edit requires a different editor. 1) Development Edit: The developmental edit, sometimes called substantive or comprehensive edit, is the big picture stuff. Basically it asks the questions, […]
Writers need to balance the considerations of self-publishing and traditional publishing There is much debate in the writing community about going with a traditional publisher versus self-publishing. Neither is a panacea. Both have their advantages and disadvantages. Considerations include career objectives, time investments, speed to publishing, potential revenue, and personal goals. Though I am pursuing […]