Share photos and videos with friends on Instagram In past months we’ve talked about a lot of social media sites, such as Twitter, Facebook, LinkedIn, YouTube, Goodreads, Google+, and Pinterest. Another social media platform is Instagram, a place to share pictures and videos from your smartphone (and now computer).ur As far as social media sites […]
Positioning Yourself as a Profit Center Will Help Drive Budget Success By Peter Lyle DeHaan, PhD I once heard of a hospital marketing manager who identified their call center as their most cost-effective form of marketing, offering the highest return on investment (ROI). It was a profit center. Further shocking was learning that the entire […]
Check out these inspiring quotes about books and the value of reading I recently shared some quotes about writing, and in the past, I’ve published two other posts with quotes about writing here and here. My favorite of all these is what the Bible says about writing. Here are some quotes about books. Here are […]
Effective leaders take time to get input from their employees By Peter Lyle DeHaan, PhD One of my goals when I ran an answering service was to provide the best possible headsets for my staff. After all, they spend all day on the phone, so voice quality, ease-of-use, and comfort are critical. To pursue this, […]
In developing as a writer, it is critical to write every day—or at least almost every day. We need to discover when to write. The first step is to determine the best time for you to write. If writing is important, then give it the best part of your day; make it a priority. Don’t […]
By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, we talked about using video in your call center. Three advantages are that video can help build caller rapport, aid triage, and elevate the professionalism of your call center. However, before you embrace video, consider these elements and prepare accordingly: Technology […]
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The Call Center Can Save Healthcare
With a shortage of practitioners and a downward push on costs, the call center is poised to come to the rescue By Peter Lyle DeHaan, PhD It’s a bold statement to claim that call centers are the future solution to healthcare’s present problems. But it’s what I believe. And more and more people in the […]
Having Multiple Business Identities for Your TAS May Be Strategic or Happenstance By Peter Lyle DeHaan, PhD Not that I expect many readers to notice, but did you see I made a small tweak to my byline? Instead of Peter L DeHaan, it has become Peter Lyle DeHaan. There’s a reason for this. Let me […]
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That’s a Lot of Blogging
I’ve been officially blogging now for 10 years. During that time, I have made over 500 posts in this blog. Although I enjoy blogging, finding the ideal time to write has not been easy. Initially, I wrote in the evening, after my workday was done. This kept blogging from encroaching on vocation, but was also […]
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Your Company’s Online Presence
Focus on Your Website Which You Own and Control By Peter Lyle DeHaan, PhD Most medium-sized and large companies have a website. And successful organizations have one too. Yet some smaller or older companies struggle in this area. Some don’t have a website, while others have one, but it’s outdated or substandard. Here are some […]