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Writing and Publishing

Why Work Is Cyclical

In theory, my workload should proceed as a steady flow of predictable effort year round. In reality, it doesn’t happen that way. It takes five weeks from start to finish to produce one issue of one magazine, and Connections Magazine is published six times a year. Medical Call Center News and Answer Stat releases every other […]

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Writing and Publishing

So, You Found My Website, Which One?

Many people were amazed and impressed that my web address matches my name: PeterDeHaan.com. It is my main author website. I’ve had it for almost twenty years. When I registered it in 2000, it was not hard to procure a domain name matching one’s given name. (At the time, DeHaan.com was also available, and I […]

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Writing and Publishing

That’s a Lot of Blogging

I’ve been officially blogging now for 10 years. During that time, I have made over 500 posts in this blog. Although I enjoy blogging, finding the ideal time to write has not been easy. Initially, I wrote in the evening, after my workday was done. This kept blogging from encroaching on vocation, but was also […]

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Writing and Publishing

Magazine Goes Green – Sort of

A weekly (or almost weekly) magazine that I receive, recently announced that it was going to have four “green” issues this year, with the goal of being “carbon neutral” in 10 years. I was curious how they would handle this “green” issue.  o their credit, they emailed me when it was ready and I went […]

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Call Center

A Lament, a Resolution, and a Great Idea

By Peter Lyle DeHaan, PhD In my recent blog entry “Express Mail is Urgent and Should Be Delivered Immediately – Unless Fuel Is Expensive” I complained about a perplexing development from the United States Postal Service (USPS). A Lament: Each month the USPS sends me two Express Mail deliveries. Each contains a CD of address […]

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Writing and Publishing

Internet Sales Rise and Fall With Catalog Mailings

The DMA (Direct marketing Association) recently released their annual report on the catalog industry. The report indicated that in 2007, 36% of sales [for the catalog industry] were conducted online. What is shocking is that this statistic is a decrease from 2006, when it stood at 40%. In fact 2007’s percentage was lower than both […]

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Writing and Publishing

That “New Shower Curtain” Smell May Indicate Presence of Toxins

Each day I receive a plethora of press releases. While some are exactly the information I seek to share with readers of Connections Magazine and AnswerStat magazine, others are more broadly targeted, and too many are complete mismatches. Consider the numerous email missives I’ve received to save the manatees or promote Michigan Special Olympics. Although […]

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Writing and Publishing

Upside Down Addressing

Implementing Mandated Change Although the new postal rates are now in effect, I have yet to learn how much more it will cost to mail my magazines. Now there is another new postage rule for me to figure out. It’s called upside down addressing. Essentially, the USPS wants the mailing addresses on magazines to be printed […]

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Healthcare Call Centers

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington. You may be wondering, “Didn’t you just return from the ATA meeting in Washington?” Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, […]

Categories
Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating […]