By Peter Lyle DeHaan, Ph.D. Reactions to social media are varied. Some people ignore it, some embrace it, and some tolerate it. Initially used as platforms for casual interpersonal interaction (that is, non-business), the many variations of social media are increasingly being tapped for enterprise communication. This includes two types of interactions, commonly known as […]
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Bad Policies Thwart Customer Service
By Peter Lyle DeHaan, PhD Switching cable TV providers seems to be a biennial event at our house. With our contract up and sign-up incentives over, my wife called our current provider for a better rate. There were none; the call center agent didn’t have the authority to lower our bill. Also, she must have […]
The November 23 edition of “On the Media” (Publishing: Adapt or Die) focused on recent developments and trends within the publishing industry. (It was an update of coverage from April 2012, so some portions were a repeat). The segments include: You can listen to Publishing: Adapt or Die online or download the recording. While I […]
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Publishing: Adapt or Die
“On the Media” Discusses the Publishing Industry The November 23, 2012 edition of “On the Media” (Publishing: Adapt or Die) focused on recent developments and trends within the publishing industry. (It was an update of coverage from April 2012, so some portions were a repeat). The segments include: You can listen to Publishing: Adapt or […]
Last week, in “Four Steps to Becoming a Writer,” I mentioned the guy who said, “All my life I knew I wanted to be a writer, but I wasn’t writing.” My story’s the opposite. All my life I was writing, but I only recently knew I wanted to be a writer. So I went to […]
In a podcast about writing, the speaker said, “All my life I knew I wanted to be a writer, but I wasn’t writing.” I’ve met many people like this. They call themselves “aspiring writers.” Some have a dream of writing but will never pursue it. Others, in reality, wish to have written but don’t want […]
By Peter Lyle DeHaan, PhD In my office is an evocative black and white aerial photo of my grandfather’s chicken farm, circa 1960. Grandpa and Dad ran the farm, along with a revolving assortment of hired help. The farm consisted of five barns, in two interconnected groups. Together they accommodated 15,000 hens. Four buildings housed […]
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What If There Was No Mail?
By Peter Lyle DeHaan, PhD On Monday this week (in the United States) we had no mail delivery because of Veterans’ Day. To miss mail for one day is not a problem, but what if this occurred on a regular basis? What if Saturday delivery was omitted or we only received mail three days a […]
By Peter Lyle DeHaan, PhD Jamey Hopper and Darlene Campbell both contributed to the recently released book, In It to Win It: The World’s Leading Experts Reveal Their Top Strategies for Winning in Business & Life. In addition to Campbell and Hopper, the book features Tom Hopkins and other experts sharing their insights. Hopkins opens […]
How concerned should we be over passive sentences? My response has included both extremes: ignore every one of them and kill each one. Right now, I’m somewhere in the middle. Years ago spell check shocked me by showing all of the passive sentences I used when I wrote. Seemingly every sentence. It was so bad […]