The month that follows March kicks off with some tomfoolery; we call this April Fool’s Day. As a publisher, each year I receive some April Fool’s Day press releases. While the best ones quickly become self-obvious, there were a couple that I wasn’t sure about. I scowl and press delete. This is a great reason to […]
When Historical Data Can’t Predict Call Traffic, We Need to Guess Last week we celebrated Independence Day in the United States. With it happening on a Wednesday, it threw a lot of people off. I included. When July Fourth occurs on a weekend, there’s little impact on normal business activity. And when it falls on […]
In the United States we celebrated a holiday a few days ago. Though the official date was on Saturday, most businesses closed on Friday to give their staff a three-day weekend. A few tacked on Monday as well, giving their employees even more time off. Telephone answering services (TAS) aren’t able to do that. Most […]
In past posts, I’ve encouraged writers to write every day and write with intention. So if we should write with intention every day, does this mean we can’t take breaks? Although we shouldn’t stray from our planned writing schedule too often, it’s equally unwise to stick to our plan with unwavering commitment. Just as most […]
On Monday this week (in the United States) we had no mail delivery because of Veterans’ Day. To miss mail for one day is not a problem, but what if this occurred on a regular basis? What if Saturday delivery was omitted or we only received mail three days a week? (These ideas are considerations […]