Don’t Stay in Your Silo or Function in Isolation By Peter Lyle DeHaan, Ph.D. I once needed to call a company in the healthcare sector. With their call center I encountered long wait times, surly representatives, and little help in resolving my dilemma. I made many unsuccessful phone calls. At last, one rep transferred me […]
Author: Peter Lyle DeHaan
Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
Once we finish writing our book (though a book is never really finished), the next step for those wishing to land a traditional publishing deal is to find an agent. This requires a really great query letter. There’s a lot of information online about writing a query letter. Unfortunately, it seems to be as much […]
Here are the actions I pursue to improve as a writer: These tips helped my writing improve. May they do the same for you.
Admit Your Service Faults Instead of Blaming the Pandemic By Peter Lyle DeHaan, Ph.D. Different countries around the world and various areas within have had differing responses to the covid pandemic. For some it is but a memory—albeit a painful one. Others, however, are only now beginning to emerge from its grip, with its influence […]
There are several blogs I follow; I read them whenever I can. Sometimes I just read, and other times I read and comment. Only a small percent of blog readers take time to comment. The reasons are many: too busy, a lack of confidence, not knowing what to say, fear, and so forth. There are, […]
Readers who purchase many books each year evenly divide on print versus digital In 2012, Book Business magazine, reporting on a Verso Advertising study, noted that 49.7 percent of avid readers refuse to go paperless. They define avid book readers as those who purchase more than ten books per year. Notice they use the word […]
Examine the Benefits and Disadvantages of Video Calling By Peter Lyle DeHaan, PhD For years, some call center managers have looked forward to having video capability in their call centers. Others weren’t so open to video calls. And most agents have opposed it as well. Yet the past few years have prepared us, even conditioned […]
The social media site Twitter is becoming the go-to platform for many I’m on several social media sites, but the one that I use the most and am the least confused by is Twitter. I’ve grown a following, tweet and retweet regularly, and engage a bit with my followers. Twitter is the one social media […]
Tips to Finding Qualified Staff for Your Telephone Answering Service By Peter Lyle DeHaan, PhD Finding qualified staff for telephone answering services has always been challenging, but it may be more of a struggle now than ever before. Interestingly, we can gain insights from the food services industry. Before you dismiss the idea, consider that […]
Some people say that if you’re blogging as a hobby, wordpress.com is okay, but if you consider yourself a professional you need to go with WordPress.org (the self-hosted version). Is it possible to do a professional website with WordPress.com? Though I’ve seen some successful authors use a WordPress.com powered website, it always surprises me. Yes, […]