Preparing for the Future WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. […]
Author: Peter Lyle DeHaan
Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
Just as you would outline a book, you can also outline a series. Consider your series outline as listing the main objective you want to accomplish for each book. Just as each book will have an arc, your series will also have one. Your series outline should reflect the series arc. Your series outline can […]
Consider the Role that AI Could Play in Your TAS Operation By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI), but get used to it. It’s here to stay, and it will change everything. Not only will it revolutionize business and the answering service industry along with it, but […]
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Peter Lyle DeHaan Now on Substack
Prolific Author Expands Access Author Peter Lyle DeHaan is now on Substack, an online resource that “lets independent writers and podcasters publish directly to their audience.” “My website, PeterLyleDeHaan.com, will remain the hub of my online presence,” DeHaan said, “but Substack will be integral to support that effort and extend it even further.” Though it […]
There’s lots of advice floating around about writing, being a writer, and finding success. Though well-intentioned, some of this advice is bad information or oversimplified counsel. Here are some tips I’ve heard, many of which I’ve also said. Check out these common pieces of advice and discover the truth about them. Though we’ve already touched […]
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Blogging Your Book
I blogged parts of two books, and the posts serve to draw readers into my topic, and then point them to my books. Some people turn blog posts into a book, while others blog parts of their book once they have written it, and a few people blog the book as they write it. This […]
Connect with Critical Groups Who Often Go Overlooked By Peter Lyle DeHaan, Ph.D. As we wrap up our five-part series, Integrate Your Call Center, our fourth consideration is stakeholder integration. (If you want to review, the other three are Integrate Your Call Center Staff, Integrate Your Call Center Tools, and Integrate with Your Organization.) When […]
To find an editor, your best option is to go with a freelancer. There are many qualified professionals available to edit your work. Here are some ways to find them: Search Online You can do an online search for editors and wade through the responses. This method is time-consuming. Ask Other Writers A better idea […]
In my post “5 Reasons Why a Writer Should Go With a Traditional Publisher,” I gave five advantages of traditional publishing. Although these reasons are compelling, there are also some downsides of traditional publishing. Consider These Five Downsides of Traditional Publishing: 1. It Takes Longer Unless a book is “fast-tracked” it will typically take eighteen […]
Incorporate Best Practices into Your Customer Survey Process By Peter Lyle DeHaan, Ph.D. Do you survey your customers or clients? Should you do a customer survey? And if you already have a survey process in place, do the results meet your needs? Or should it be overhauled or even retired? Regardless of where you are […]