Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
Even though it took me a while to call myself a writer, I’ve been writing most of my life. In high school, I learned I had a knack for it, and it’s been part of almost every job I’ve had. Although I’ve had some great jobs, my work as a full-time writer is the most […]
Here are the pros and cons of indie publishing versus going with a traditional publisher: Traditional Publishing Pros and Cons: In most cases, traditional publishing requires less of the author, should result in more book sales over a wider distribution, and carries the prestige of a publisher selecting your book for publication. The negatives include […]
Make Sure Your Objectives Align with Your Practices By Peter Lyle DeHaan, PhD To avoid the huge depreciation loss that all new cars undergo, I buy used. However, there was a season when I bought new. This story is about one of those times. Although it wasn’t my practice to go to the dealer for […]
Do you lose customers about as fast as you gain them? It doesn’t have to be that way. The Sticky Customer Service book will show you how. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn […]
I’ve paid to enter some contests. I don’t mind it when I win, but it’s a double hit when I don’t. I’ve paid from $1 to $20, and each time they gave a compelling reason why I needed to compensate them to consider my work. And each time I’ve felt duped afterward. Going forward, the […]
Rejection comes at two times: prior to publication and after publication. Pre-publication rejection comes from agents and publishers saying “no” to our work. It isn’t good enough or “doesn’t meet our needs at this time.” A form of what can feel like rejection also comes from feedback on our work from critique groups, beta readers, […]
Sales and Marketing Tactics Change, but the Need to Close Sales Doesn’t By Peter Lyle DeHaan, PhD In the early days of the telephone answering service industry, most all clients were local. This was because a physical off premise extension of the customers’ phone line needed to be installed in the answering service. If the […]
I’ve ghostwritten some books and enjoyed doing so. The payment is almost always a fixed rate, paid in installments. Require the first payment before starting the project, and the final payment is due when the writer submits the finished product to the author. (The person who hires you is the author, and you are the […]
Access Two Hundred Healthcare Call Center Articles Now in One Place By Peter Lyle DeHaan, Ph.D. For the past twenty years I’ve covered various aspects of the call center industry, publishing relevant trade periodicals. This includes AnswerStat, as well as our sister publication, Medical Call Center News. During these two decades, I’ve written over five […]
Being a freelance writer can take many forms, some lucrative and others that leave you struggling as a pauper. Payment for most freelance work is by the finished piece, though some might be per word. But when it comes to looking at how much you can earn as a freelancer, always think in terms of […]