Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
By Peter Lyle DeHaan, PhD My wife’s Avon order arrived the other day and… Okay, I confess, the order wasn’t just for her, but mostly. The only Avon product I deign to use is their Care Deeply Lip Balm. It is the ideal combination of firmness and moistness. Some competing products tear your lips off […]
By Trina Paulus (Reviewed by Peter DeHaan.) In addition to all my varied writing functions (writing articles, websites, and blogs, publishing two magazines, and way too much editing) I also write an occasional movie review and book review—just for fun. Here’s one of my recent efforts: Hope for the Flowers is a delightful allegory encapsulating messages […]
By Peter Lyle DeHaan, PhD As telephone numbers are assigned, the availability of numbers within an area code diminishes. In order to make sure that there are always numbers available, usage is analyzed, number exhaustion dates are projected, and steps are taken to provide for more numbers. Although short-term steps can be taken to deal with […]
After another post, considering how words are used—and misused—my thoughts turned to how words are pronounced—and mispronounced. I, for one, have a “flexible” pronunciation style. For any word possessing more than two syllables, I am seemingly able to enunciate it in at least two different ways—sometimes within the same sentence. Amazingly, I have not had […]
On my last post, I admitted a struggle with the writing process. Not so much with the end results, but instead with the speed of getting there. Therefore, I will be working on “writing rightly,” that is writing with efficient effectiveness. Along with that, I have established some personal blogging guidelines for “writing rightly.” My plan […]
By Peter Lyle DeHaan, PhD A few months ago, I was doing research on software designed specifically for periodical publishers. The general promise was that this class of software would streamline and integrate operations, as well as provide the ability to offer new services. With all its promises and pretension, I suspected that it would […]
Children’s Health Network hosted the Fourth Annual National Telehealth Conference from September 27th through 29th in suburban Minneapolis, MN. The Conference attracted over 130 medical professionals from twenty-seven states in the US, as well as Canada and Japan. Continuing medical education credits (CMEs) for physicians were offered, along with contact hours (CEUs) for nurses. Over […]
By Peter Lyle DeHaan, PhD How do you regard email? Is it something that you can’t live without, a necessary evil, or somewhere in between? At Connections Magazine, email is a critical tool that we use to communicate with readers, advertisers, and each other. Without it, our ability to put out this magazine would come […]
By Peter Lyle DeHaan, Ph.D. I recently entered into a casual conversation with friends; they were talking about chess. One gave me a sideways glance, “You play?” It was stated as a question, but an underlying astonishment was embedded. I nodded affirmatively. “Any good?” came the follow-up query. Good is relative. Tournament good, I am […]
By Peter Lyle DeHaan, PhD I recently had the privilege of attending the 2007 ATA Convention & Expo. Although my primary purpose was playing the role of photojournalist, documenting the conference in pictorial form, I also had an opportunity to hear dozens of call center experts and industry thought leaders, as well as interact with […]