Healthcare Call Centers

Road Trip

I wonder, if you fly can it still be called a road trip?

Author Peter Lyle DeHaan

In any event, I am headed out tomorrow for the American Telemedicine Association Annual convention. My magazine, AnswerStat, is co-sponsoring a special session entitled “The Medical Call Center’s Role in Telemedicine.” Additionally, I will be serving as the event’s moderator.  I am really looking forward to it.

Aside from that, I will be snapping pictures for a photo spread in the magazine and networking with attendees and vendors. One of my goals is to develop contacts with industry experts interested in submitting telemedicine and telehealth articles. I will also be handing out and promoting the magazine to potential subscribers. Of course, a bonus will be if I find new advertisers. As an advertiser supported magazine, ads are what makes it all work.

It should be grand fun and I am greatly looking forward to it — once I get there. Conventions are wonderful meeting places, but the travel to get there and back is the part I dread.

Air travel is even more of an ordeal after 9/11. I’ve always traveled light, but now even more so. My goal is not to check luggage and transport everything in one carry on and my laptop bag. This time, I won’t even being taking my laptop. I’ll need to fit my camera, promotion materials, and two changes of clothes in one bag. But that won’t be a problem, I can do it!

So, I won’t be blogging for a while, but not to worry, I’ll be keeping my eyes open for new stories to share.

Well, I need to go now; it’s time to pack!

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.

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