Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating interest among potential writers. I even have some ideas for new advertisers!

Author Peter Lyle DeHaan

I will share about the convention tomorrow. In the meantime, here are some of the random observations:

  • The American Telemedicine Association puts on a well-organized and professional event. I was honored to be part of it.
  • It’s always exciting to meet people you’ve only known through email and the phone.
  • After bragging about my packing expertise, I found that a shoulder bag was a bit optimistic, so I resorted to a wheelie; I had room to spare. That was good because I picked up a lot of literature at the convention.
  • Airport food is getting better, with more variety; airline food is getting worse and is even less healthy—if that is possible. In my $5 “snack” I ingested a day’s worth of saturated fat; the only semi-nutritious item was a slab of processed cheese.
  • I listened to several hours of podcasts on my iPod, which was an enjoyable diversion on the plane.
  • I also read four books—yes four! They didn’t require a great deal of focus, which was good, since there are a lot of distractions when flying.
  • I made connections at Detroit Metro, which is my favorite airport. Even if I don’t need to, I usually ride the tram just for fun and I am pleasantly awed by the animated fountain.

Tomorrow, I will tell you about my adventure in procuring breakfast.

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.

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