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Telephone Answering Service

How to Have a Faster Website

Speed and Responsiveness Matter for Your Online Presence By Peter Lyle DeHaan, PhD Having a website is the first step in creating your online presence. Then you need to keep it up to date and add content to stay relevant. But there’s a third element, one which many businesses overlook. It’s the speed of your […]

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Healthcare Call Centers

When Something Goes Viral

You Can’t Control What Happens Online, but How You React Is Key By Peter Lyle DeHaan, PhD Content posted on the internet can take on a life of its own, with the masses sharing it, adding comments, and promoting it to more and more people. This is usually an emotional response and seldom an informed […]

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Writing and Publishing

Login Fatigue

Do you suffer from “login fatigue?” I know I do. Login fatigue is that overwhelmed feeling produced by having too many computer login names, passwords, and codes to keep track of. (A Google search for “login fatigue” resulted in 75,400,000 entries, more than a hundred times higher then when I last checked. I am sure […]

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Writing and Publishing

So, You Found My Website, Which One?

Many people were amazed and impressed that my web address matches my name: PeterDeHaan.com. It is my main author website. I’ve had it for almost twenty years. When I registered it in 2000, it was not hard to procure a domain name matching one’s given name. (At the time, DeHaan.com was also available, and I […]

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Business

What if the Internet Were Unplugged

By Peter Lyle DeHaan, PhD Several years ago, there was a time when I lost my Internet connection. Although I had a lot of work to do, I couldn’t think of anything I could accomplish without Internet access. It was about a quarter to twelve, so I took an early lunch. An hour later it […]

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Business

Email Insanity

By Peter Lyle DeHaan, PhD Several years ago, I ordered an inversion table online. Part of the ordering process was to give them my email address. Once they had my email address, they did the logical thing and began sending me email messages. One or two of them were offers for complementary health devices and exercise equipment, […]

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Business

Is Your Website Working?

By Peter Lyle DeHaan, PhD There was a local coffee shop that I frequent, which given that I don’t drink coffee seems a bit strange. Even so, it was a great place for meetings and I generally found myself there at least once a week. I noticed a free newspaper there.  Actually, calling it a […]

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Business

Your Company’s Online Presence

Focus on Your Website Which You Own and Control By Peter Lyle DeHaan, PhD Most medium-sized and large companies have a website. And successful organizations have one too. Yet some smaller or older companies struggle in this area. Some don’t have a website, while others have one, but it’s outdated or substandard. Here are some […]

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Business

Responding to Email

By Peter Lyle DeHaan, PhD My website FindaCallCenter.com features a directory of call centers. All the information listed has been submitted by the businesses themselves. To ensure the information is current and accurate, I periodically email each call center, asking them to review and confirm their information. The lack of response—and the slowness of response—to […]

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Business

Euphemisms for Broken

By Peter Lyle DeHaan, PhD I subscribe to an online computer file backup service. It is easy to use and does its work automatically with little assistance from me. This is how all backups should function—automatically and without human involvement. However, there was a time that it warned me that it hadn’t backed up any […]