By Peter Lyle DeHaan, PhD
Several years ago, there was a time when I lost my Internet connection. Although I had a lot of work to do, I couldn’t think of anything I could accomplish without Internet access. It was about a quarter to twelve, so I took an early lunch.
An hour later it still wasn’t working, so I made the dreaded call to my provider. I greatly disliked doing so because they had an attitude that the problem was my fault. It’s the technological world’s version of “guilty until proven innocence.”
After enduring numerous automated prompts and punching in an inordinate number of digits, they performed an automatic test of my line. They pronounced it good and—coincidently or not—my Internet connection started working shortly thereafter.
That prompted a renewed reminder of just how much I depend on the Internet to work. It was a time to give serious thought to how I would conduct business if I were to lose Internet access for a prolonged period of time.
Read more in Peter’s new book, Sticky Customer Service, to uncover helpful customer service tips, encouraging you to do better and celebrating what you do best.
Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his carer. Recurring themes included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books and posts.