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Writing and Publishing

Did You Learn to Type on a Typewriter?

Last week, I encouraged the use of only one space to end a sentence, not two. The old convention of two spaces harkens back to the days of typewriters. Computers ushered in a new standard of only one space. This is what we must follow. There are other formatting habits that came from typewriters, which […]

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Writing and Publishing

Why Writers Should Follow the Rules of Writing

Anyone who’s been writing for more than a day or so knows that writing carries a bunch of rules. There are hundreds of rules or even thousands, perhaps a million, way too many to keep track of. These rules flood our minds and threaten to overwhelm. There are rules for how to punctuate a sentence, […]

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Writing and Publishing

What Does Your Formatting Say About Your Writing?

The Two Spaces Dilemma I recently read some advice for older job seekers. The article warned of things not to do in their resume and cover letter that would tip off potential employers to their age and diminish their chance at an interview. The number one item on the list is equally applicable to writers: […]

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Writing and Publishing

Will Blog For Money

12 Questions to Ask Before Becoming a Blogger for Hire A company asked my friend to write blog content for their website, and he wasn’t sure where to start. He called for advice. “So, what’s a blog?” I skipped the pat answer and connected with his experience. “It’s short articles posted online.” I referred him […]

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Writing and Publishing

Seven Tips to Get a Headshot You Can Use

Last week I asked, “Do you have a professional headshot?” and urged you to take care of this now and not put it off. Here are seven tips to have a successful photoshoot, many of which I learned the hard way: With proper planning, having a headshot taken can be an enjoyable time and produce […]

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Telephone Answering Service

Management by Walking Around

By Peter Lyle DeHaan, PhD Many small business owners, including TAS owners, use the simple yet effective management style of “management by walking around.” They manage what they see. However, to be effective the manager must be physically present. If the manager can’t be around on a regular basis, the results are often disastrous, producing […]

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Writing and Publishing

Six Types of Writing Communities

Two weeks ago I asked the question, do you have a writing community? Although a writing community can be a haphazard hodgepodge of writing connections, an intentional solution will likely offer the best type of community. But what might a structured writing community look like and do? The answer covers a gambit of options. Here […]

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Writing and Publishing

Do You Have a Professional Headshot?

In “Every Author Needs a Bio,” I said the best time to write our author bio is now,before we need it. The same holds true in getting a professional headshot. Not only will we need one for our book jacket, but we’ll also need one prior to publication for PR, marketing, online profiles, promotion, and […]

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Healthcare Call Centers

Attitude Is Key for Success

By Peter Lyle DeHaan, PhD Standing groggy-eyed in a fast-food restaurant, contemplating my breakfast options, the positive, friendly demeanor of the girl behind the counter captured my attention. Suddenly she saw someone out of the corner of her eye, and her smile widened. “Good morning Jimmy,” she called out. I assumed Jimmy was a friend. […]

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Call Center

Choose Your Business Partners with Care

By Peter Lyle DeHaan, PhD Conference planners sometimes ask me to sit on a panel. The common format is that each panelist makes an initial presentation, followed by a Q&A. Other times the presentations are longer, with no time for questions. Most of my panel experiences have not been good. For my first one, my […]