Peter Lyle DeHaan, PhD If it’s your job to obtain clients for your call center, I have a secret technique to increase your closing ratio and success rate: check your email. Seriously. I suspect that there’s a better than even chance that you are missing leads, spurning prospects, and losing sales – all because of […]
By Peter Lyle DeHaan, PhD Google claims to know about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Aggregating their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to […]
Peter Lyle DeHaan, PhD Although outbound calling stats to vary by industry, campaign, and offer, they may look something like place 100 calls, reach 50 contacts, verify five prospects, and make one sale. At this point, you have a formula and calling becomes a numbers game. To sell more, you make more calls. You can […]
By Peter DeHaan, PhD Google announced that it knows about flu outbreaks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Using their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks […]
By Peter Lyle DeHaan, PhD PR firms often want to send me books. Their hope is that I will review them in one my magazines or blogs. Sometimes the books directly relate to the magazines’ focus, other times they cover a parallel topic, and occasionally there is no connection whatsoever. (If you hire a PR firm, […]
By Peter Lyle DeHaan, PhD In recent months there has been a great deal to cogitate about. There was a media preoccupation with the U.S. presidential election, coupled with a focus on the credit crisis, which seemed to worsen every day, eventually turning into a financial crisis and threatening the global economy. Throughout it all, […]
By Peter Lyle DeHaan, Ph.D. Working in a call center is challenging and demanding work. Daily activity all too often consists of reacting to the urgency of the moment. There is little time to plan and few opportunities to look beyond the confines of the call center. Yet, looking beyond is exactly what is needed. […]
Peter Lyle DeHaan, PhD Tomorrow is Thanksgiving Day in the United States. Given the uncertainty of these times, it is easy to be pessimistic. Therefore, it is good that Thanksgiving Day comes around to provide us with the opportunity to reflect on all the numerous good things we have to be thankful for—things that many […]
By Peter Lyle DeHaan, PhD Five years ago, the call center industry was confronted head on with the DNC (Do-Not-Call) legislation. As millions signed up to block most telemarketing calls to their home, the pool of prospect numbers shrank dramatically. Since then, the face of outbound calling in the United States has been unalterably changed. […]
I enjoy math and like working with numbers. It is therefore not surprising that I track weekly blog readership. The week prior to the US Presidential election, I noticed that the reading of my blog dropped 25%. At first I assumed this was because too many of my musings were about the election; perhaps people […]