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Call Center

Happy New Year!

Peter Lyle DeHaan, PhD

We, at Connections Magazine, wish you a safe, healthy, and prosperous 2009.

Thank you for all your support, encouragement, and appreciation in 2008. We will work to keep that momentum going, continuing to serve you as we roll into 2009.

Author Peter Lyle DeHaan

Have a Happy New Year!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center industry.

Read his latest book, What Every Call Center Manager Needs to Know.

What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center Veteran