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Writing and Publishing

Read About Writing to Improve as a Writer

Another helpful resource for writers is magazines, specifically magazines about writing. What you can expect from a writer’s magazine includes tips on writing, writing contests, writing exercises, writing samples and critiques, and interviews with authors, agents, and publishers. While not every article will be of interest to everyone, every issue will have at least one […]

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Business

Avoiding the Trap of ROI-Driven Media Buys

By Peter Lyle DeHaan, PhD There is a troubling trend in advertising; it is making ad buys based strictly on ROI (return on investment) calculations. This tendency began in earnest with online advertising, which provides readily available performance data, such as impressions, clicks, and leads. Soon, advertisers were justifying ad buys solely using cost-per-click or […]

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Writing and Publishing

Experiencing a Writing Conference

Last year, I attended two writing conferences. I went with no clear goal in mind, merely trying to absorb what I could and learn as much as possible. Although I was a squirming novice attendee, I did gain much. This year I will return to those two conferences, this time with a careful plan to […]

Categories
Healthcare Call Centers

Influence Others: Go Make Some Ripples Today

By Peter Lyle DeHaan, PhD Some healthcare contact centers go from day to day, month to month, and year to year without ever giving a thought to the often incapacitating evolution around them.  Things get squeezed in here, hooked up there, and stacked on top of, until routine work becomes an illogical series of unneeded […]

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Writing and Publishing

Six Reasons to Attend a Writing Conference

Writing conferences are a great place for writers, whether accomplished in their craft or just starting out. At a writing conference, there are many outcomes that can be reasonably expected. In no particular order, they are: Encouragement: Conferences can lift up the discouraged or struggling writer. This is coupled with providing a healthy dose of […]

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Writing and Publishing

Resources for Writers

Although writing is largely a solitary endeavor, it is not wise to go it alone. It is critical to not work in a vacuum and to tap into many of the resources available to writers. In the past I shared the importance of reading as a tool to help form and better inform your craft […]

Categories
Call Center

Reflections, Thoughts, and Observations from the Convention

By Peter Lyle DeHaan, PhD For many years, it’s been my pleasure to attend the annual ATA Convention & Expo. This year’s inaugural springtime event was no exception.  Each year, I look forward to seeing and interacting with others in the contact center industry. Although I connect with many throughout the year via email and […]

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Writing and Publishing

How to Avoid the Poison of Procrastination

Procrastination is a serious problem for writers and when taken to excess, it can be fatal to the craft. Procrastination can manifest itself in many different ways, but the result is the same: writing is deferred. When it is time to write: These are all forms of procrastination. In your writing career, you have likely […]

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Healthcare Call Centers

Applying the Twelve Step Program to Life

By Peter Lyle DeHaan, PhD The Twelve Step program, developed by Alcoholics Anonymous to help people struggling with alcohol addiction, has been extended to address a wide range of destructive, compulsive behaviors. Key applications include drugs, food, sex, gambling, and smoking. Many individuals struggling with health issues prevalent today could benefit from practicing the Twelve […]

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Writing and Publishing

The Threat of Academic Ghostwriting

Last month I shared my perspective on ghostwriting. I urged caution for those who hire ghostwriters (give your ghostwriters credit) and understanding of those who are ghostwriters (because I do ghostwriting). Then, I read “The Cheating Epidemic” in the May Reader’s Digest, which addressed academic ghostwriting. The article chronicles a prolific writer who earned a […]