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Healthcare Call Centers

A Brand New Year

By Peter Lyle DeHaan, Ph.D. As we transition from one year to another, I want to pause to project some observations into the near future. Social Media: Are you tired of hearing about social media? Well, brace yourself to hear more about it in the years to come. Social media isn’t a fad; it’s here […]

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Writing and Publishing

My Writing Goals for 2013

Last year, I posted my writing goals for 2012. They were: How did I do? My dissertation was finished and approved and my website was completely overhauled. I did complete the draft of one book (though not the one I intended) and started book two. Though I have had some informal interaction with agents, I […]

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Writing and Publishing

Three Keys to Becoming a Better Writer

I’ve been writing for more years than I care to admit. My journey falls into three segments and in each one, I accidentally discovered a key to becoming a better writer. Increase Your Speed: For most of my life, the writing was something I did as an adjunct to something else. It was part of […]

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Telephone Answering Service

The Amtelco-Telescan Merger

By Peter Lyle DeHaan, PhD As with any merger, the Amtelco-Telescan merger raises natural and expected questions among stakeholders. I had an opportunity to discuss some of these with Bernie Torvik, vice chairman of Amtelco, and Roger Young, president of the Telescan Division of Amtelco. Here is what they had to share: Peter: Congratulations on […]

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Healthcare Call Centers

Whatever Happens, Be Sure to Smile; It Can’t Hurt

By Peter Lyle DeHaan, PhD I recently renewed my passport, which required an updated photo. I went to a local store to take care of this so I could complete my renewal application. I placed my toes on the line, looked into the camera, and put on my best smile. The technician scowled. “You’re not […]

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Writing and Publishing

Why It’s Imperative to Record Your Writing Ideas

Last week in “How to Fuel Your Writing,” I advised maintaining a file of book concepts and ideas. I learned this lesson the hard way. A few years ago, while doing some non-fiction research, I desired for a creative way to share my conclusions. I toyed with the idea of using narrative, of unveiling my […]

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News

Top Posts from Peter DeHaan Publishing for 2012

Prolific Blogger Shares Top Posts For the Year Here are the most popular posts from Peter Lyle DeHaan for 2012. Thank you for reading these posts:

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Call Center

Work at Home

By Peter Lyle DeHaan, PhD For the past twelve years I’ve worked from an office in my house. The benefits of working at home are many: no commute time or expense, no dress code, no need to pack a lunch or go out to eat (another money saver), and no coworkers dropping by to chat […]

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News

Popular Posts: Top Posts for 2012 on Byline

Here are the most popular posts on Byline for 2012: Thank you for reading these posts!

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Writing and Publishing

Five Types of Critiques

I’m part of multiple critique groups (yeah, they’re that important) and receive all manner of feedback, from good to bad, helpful to hurtful. They fall into five general categories: 1) Unhelpful: Let’s start with this one and get it out of the way. Some critique partners don’t provide useful information. The reasons are numerous, but […]