Peter Lyle DeHaan, the publisher of Connections Magazine and TAS Trader, gave the keynote address at the recent SNUG (Startel Network Users Group) convention in Albuquerque, New Mexico, which was held March 11-14. Peter focused his address on the theme of “how to get the most out of this convention.” He encouraged people to share […]
Tag: Peter Lyle DeHaan
By Peter Lyle DeHaan, PhD This week I received my quarterly health insurance bill. Boy, was I in for a shock! It showed a 49 percent increase in my premium. Convinced it was in error, I naively called the company’s call center to get it corrected. The rep was nonchalant about the whole thing, acting […]
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The Magazine Industry Is Alive and Well
By Peter Lyle DeHaan, PhD Many of us love magazines, just as much as (if not more than) we love books. But economic woes combined with new media’s impact on these industries, the future of magazines has seemed dire at times. However, I recently found some positive facts about magazines in the 2010/11 MPA Magazine […]
By Peter Lyle DeHaan, PhD Some healthcare contact centers go from day to day, month to month, and year to year without ever giving a thought to the often incapacitating evolution around them. Things get squeezed in here, hooked up there, and stacked on top of, until routine work becomes an illogical series of unneeded […]
By Peter Lyle DeHaan, PhD The Twelve Step program, developed by Alcoholics Anonymous to help people struggling with alcohol addiction, has been extended to address a wide range of destructive, compulsive behaviors. Key applications include drugs, food, sex, gambling, and smoking. Many individuals struggling with health issues prevalent today could benefit from practicing the Twelve […]
By Peter Lyle DeHaan, PhD Last month, we surveyed TAS Trader subscribers. We were pleased and encouraged by the high response rate, as well as the positive and insightful feedback. The bottom line is that TAS Trader is well-received, well-read, and enjoys much support. Here are some of the details of what we learned: This […]
By Peter Lyle DeHaan, PhD The telephone answering service industry is a wonderful and close-knit community. Tales abound of one service going the extra mile to help another – even direct competitors providing aid in times of crisis. With that as the general tenor of the industry, it is surprising and hurtful when a scam […]
Writing, as with most worthwhile things in life, benefits from a bit of occasional introspection. Succinctly queried, what are your goals as a writer? After all, without goals, how will you prod yourself to write and by what measure will your evaluate progress? Here are some common motivations of writers: With the exception of the […]
By Peter Lyle DeHaan, PhD In my December column in Connections Magazine, I said, “Everything you currently do with phone calls, you need to apply to email. Answer email, screen email, route email, add value to email, prioritize email, and escalate email.” I’d like to delve into that a bit more, specifically as it relates […]
By Peter Lyle DeHaan, PhD It’s official: last week it was announced that the recession is finally over in the United States. In fact, it’s been over for more than a year! It seems that the people who track such things wanted to be sure that we weren’t going to experience a double-dip recession, so […]