Peter DeHaan Gives Keynote Address at SNUG Convention

Peter Lyle DeHaan, the publisher of Connections Magazine and TAS Trader, gave the keynote address at the recent SNUG (Startel Network Users Group) convention in Albuquerque, New Mexico, which was held March 11-14.

Peter focused his address on the theme of “how to get the most out of this convention.” He encouraged people to share ideas generously and receive information graciously, which he summarizes as “Peter’s Law of Reciprocity.”

With that as the focus, Peter then continued his address, expanding on this premise by adding his thoughts on “how to get the most out of your business and your life.” His presentation was well-received, garnering enthusiastic and appreciative comments from attendees.

On the convention’s second day, Peter gave a subsequent talk entitled, “The TAS Industry: Preparing for the Future.”

In it, he shared eight areas of consideration for the telephone answering service (TAS) industry to address if it is to be well situated for the future.

Despite all the rapid changes in the TAS industry, Peter is optimistic about the future prospects—providing that business owners and managers are willing to make strategic and well-informed changes.

“The SNUG group is a great association—with some progressive ideas – and I was honored to be invited to speak at their convention,” stated Peter DeHaan.

“Being around industry leaders and innovators is exciting and invigorating—and I was privileged to be part of the collective discussion.”

Peter DeHaan is a veteran of the call center industry and president of Peter DeHaan Publishing Inc, whose publications include Connections Magazine and TAS Trader.

Learn more about writing and publishing in Peter’s book: Successful Author FAQs: Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words. Get your copy today.

Peter Lyle DeHaan is an author, blogger, and publisher with over 30 years of writing and publishing experience. Check out his book Successful Author FAQs for insider tips and insights.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.