Categories
Healthcare Call Centers

The Real Question About the Economic Crisis

By Peter Lyle DeHaan, PhD At the World Economic Forum, Jim Wallis suggested that wondering when the global economic crisis would be over is the wrong question to ask – even though it is the one foremost on our minds. He posited that the real query should be, “How will this crisis change us?”  After […]

Categories
Telephone Answering Service

Make Your Billing Strategy Work for You

By Peter Lyle DeHaan, PhD There are likely as many billing plans as there are telephone answering services. It seems that everyone has his or her own idea of the right way to bill clients, with each answering service viewing its method as superior. Yet privately, they comprehend its shortcomings. In reality, there is no […]