Lead with Integrity and Manage with Confidence Transform your leadership. Transform your business. It’s time to step up and become the kind of leader your business needs … the kind of leader you were destined to become. In Sticky Leadership and Management, Peter Lyle DeHaan, PhD breaks down what it means to lead with integrity, […]
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his experience working at his part-time job. Several of his coworkers had quit, and he planned to do so as well. His departure would move his employer from drastically short-staffed to […]
Answering Services Should Seek to Diversify Their Service Offerings By Peter Lyle DeHaan, PhD I’ve often encouraged telephone answering services to expand their service offerings. One option is to become a multichannel provider. A wise approach that aligns with the core mission of facilitating client communications is to handle additional channels. This can include email […]
Telling Others That You Appreciate Them Can Make a Huge Difference By Peter Lyle DeHaan, PhD In the years between high school graduation and my first real job, I took on a variety of part-time work while being a full-time student. During one such vocational transition, the placement advisor at school knew of an immediate […]
By Peter Lyle DeHaan, PhD As I look back, I see how things have changed. I have changed, my family has changed, technologies have changed, my business has changed, and the industries I work in have changed. In today’s business environment, a culture of change is essential for every organization. In my younger days, I […]
By Peter Lyle DeHaan Change happens. And the rate of change seems to be accelerating. We experience change at home, at work, and in our community. Change happens in our country and around the world. When considering change, there are three general truths: change is opposed, change is a loss, and change is mourned: Change […]
By Peter Lyle DeHaan, PhD Many years ago, as a first-time manager, I was green with much to learn. Management looked easy from the outside. I assured myself that, when given the opportunity to lead, I’d never make the same blunders I witnessed. Yes, I would direct my future staff with enlightenment, never forgetting the […]
By Peter Lyle DeHaan, PhD A few years ago, I had a strange realization. It began when I sneezed. My sneeze sounded just like my dad’s. Not that there’s anything wrong or strange about how he sneezes, just that it’s distinctive. At first, I chalked this up to heredity. But why did it take four […]
By Peter Lyle DeHaan, PhD In my office is an evocative black and white aerial photo of my grandfather’s chicken farm, circa 1960. Grandpa and Dad ran the farm, along with a revolving assortment of hired help. The farm consisted of five barns, in two interconnected groups. Together they accommodated 15,000 hens. Four buildings housed […]