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Writing and Publishing

Before You Write a Novel, Start With Something Shorter

Write short stories to master the art of fiction writing May is short story month. I share this news in advance so you can consider how you want to celebrate. You might want to spend the month reading short stories or perhaps focus on writing a few. But regardless, give short stories some consideration in […]

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Writing and Publishing

How Much Does It Cost to Indie Publish a Book?

The price to indie publish a book varies greatly. The answer depends on your skills, budget, and book-length. I’ve heard people explain how you can publish a book for under one hundred dollars. While their advice is accurate, the results won’t produce a professional-looking book that will get people’s attention and earn good reviews. I […]

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Writing and Publishing

Login Fatigue

Do you suffer from “login fatigue?” I know I do. Login fatigue is that overwhelmed feeling produced by having too many computer login names, passwords, and codes to keep track of. (A Google search for “login fatigue” resulted in 75,400,000 entries, more than a hundred times higher then when I last checked. I am sure […]

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Call Center

Embrace SaaS Flexibility

Tap Internet Provided Services to Maximize Outcomes By Peter Lyle DeHaan, Ph.D. SaaS (Software as a Service) is a subscription service that provides software solutions from a centrally located host. It also goes by other names, with some vendors making distinctions between various offerings. For our purposes, however, we’ll look at the concept generically. SaaS […]

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Writing and Publishing

Contest Conundrum

I have paid to enter some contests. It’s okay when you win, but it’s a double hit when you don’t. Contest Fees I’ve paid from $1 to $20 to enter contests, and each time they gave a compelling reason why I needed to compensate them to consider my work. And each time I’ve felt duped […]

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Writing and Publishing

Avoid Big Word Syndrome

Selecting the right word is important for writers. In fact, aside from using the correct punctuation to frame those words, it is the only thing. This may seem shocking but at the most basic level, all we do as writers are figure out what word comes next. Then we insert punctuation for clarity. The words […]

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Healthcare Call Centers

Tips to Deal with Angry Callers

Prepare How to Best Handle Abusive Callers By Peter Lyle DeHaan, PhD People today, it seems, are more demanding and less tolerant than they once were. They want immediate answers and have little patience to wait. This unfortunate trend may be even more pronounced when speaking to someone over the telephone. This is the reality […]

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Writing and Publishing

What’s the Difference Between a Category and a Tag on Your WordPress Blog?

Part 5 in the continuing series on using WordPress for blogging: a platform-building, book-selling tool. WordPress categories and tags are confusing. They seem to do the same thing and offer similar results. WordPress Category A category is like a file cabinet drawer for your posts where you place related content. Categories are general groupings of […]

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Writing and Publishing

Benefits of Writing Short Stories

The main benefit of writing short stories before writing a novel is to identify and learn how to fix problems with our writing style and voice. And every writer has them. Here are some other benefits: For those who write nonfiction, the same rationale applies to writing articles, blog posts, editorials, and so forth. In […]

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Telephone Answering Service

Does Your TAS Do More Than Take Calls?

Answering Services Should Seek to Diversify Their Service Offerings By Peter Lyle DeHaan, PhD I’ve often encouraged telephone answering services to expand their service offerings. One option is to become a multichannel provider. A wise approach that aligns with the core mission of facilitating client communications is to handle additional channels. This can include email […]