Part 5 in the continuing series on using WordPress for blogging: a platform-building, book-selling tool. WordPress categories and tags are confusing. They seem to do the same thing and offer similar results. WordPress Category A category is like a file cabinet drawer for your posts where you place related content. Categories are general groupings of […]
The main benefit of writing short stories before writing a novel is to identify and learn how to fix problems with our writing style and voice. And every writer has them. Here are some other benefits: For those who write nonfiction, the same rationale applies to writing articles, blog posts, editorials, and so forth. In […]
Answering Services Should Seek to Diversify Their Service Offerings By Peter Lyle DeHaan, PhD I’ve often encouraged telephone answering services to expand their service offerings. One option is to become a multichannel provider. A wise approach that aligns with the core mission of facilitating client communications is to handle additional channels. This can include email […]
A Personal Note to Frontline Customer Service Staff By Peter Lyle DeHaan, PhD Anyone who’s worked in a support role knows how difficult it can be. Yes, some customers—hopefully most—are easy to work with and appreciative of your responses. They may even thank you for your help. Celebrate each one of these wins and use […]
It seems people are jumping on the podcasting bandwagon. They want to grow their audience and build their platform in order to sell their books (or whatever other product or service they have to offer). This makes sense. Look at the recent surge of interest in audiobooks, with people who “read” books by listening to […]
The Hemingway Editor Guides Authors in Improving Readability A friend recently turned me on to the Hemingway Editor, a nifty online tool to assist writers in improving our work. The website says, “Hemingway makes your writing bold and clear. It’s like a spellchecker, but for style. It makes sure that your reader will focus on […]
Serve Patients Better and Produce Superior Outcomes By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only handle telephone calls by design and others do it because that’s what they’ve always done. But most have embraced a contact center mindset, where they’re handling more than telephone calls. Channel Options This can include email, text messaging, […]
By Peter Lyle DeHaan, PhD Determining an appropriate valuation for a telephone answering service (TAS) looms as a challenging task, one that many outside the industry don’t fully appreciate. This paper details TAS distinctives and explains how to best determine the value of a TAS. EBITDA A common valuation method for most businesses is to […]
Do you know how many words you typically write per hour? Do you know how long you can sustain that rate? This is a critical number to know when estimating how long a project will take. We need this for meeting deadlines and for quoting projects. Without having a firm grasp of our typical writing […]
Many writers want to write a book about their health scare that almost killed them. But will publishers be interested in that book? These stories are very personal for the writer, very real and raw. Unfortunately, it isn’t unique, and publishers want unique books. (Unless a writer has a big platform that will move books. […]