I’ve ghostwritten a couple of books and enjoyed doing so. The payment is almost always a fixed rate, paid in installments. The first payment is required to start the work, and the final payment is due when the writer submits the finished product to the author. (The person who hires you is the author—you are […]
Make the Most of Your Online Presence to Better Serve Customers and Grow Your Business By Peter Lyle DeHaan, PhD Does your telephone answering service have a website? I hope so. What does your website do for your business? Over the years, I’ve seen a wide range of TAS websites, from severely lacking to impressively […]
In my post “Five Reasons a Writer Should Self-Publish,” I listed several advantages of self-publishing. Although compelling, there are also downsides. Let’s also look at the downsides of self-publishing. Consider These Six Downsides of Self-Publishing: 1. Quality is Often Lacking Traditional publishers put their books through several rounds of editing to produce the best possible […]
The Benefits of Going with a Traditional Publisher In “Why Self-publishing vs Traditional Publishing Doesn’t Matter” I pointed out that both options have the potential to satisfy the core needs of a writer seeking publication. Writers must carefully consider the pros and cons of each option before pursuing either one. Future posts will consider some […]
Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time call centers handled calls and nothing else. They had one channel. That was it. Now most call centers handle more than just telephone calls. They’ve become multichannel. Contact center is a better name for them. Along with phone […]
I recently posted a series on getting started using WordPress for your blog or website. In case you missed some of them, here are the seven posts: Setting up a blog is just the first step; the next one is coming up with great content and presenting it in the best way possible. Therefore, I […]
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his experience working at his part-time job. Several of his coworkers had quit, and he planned to do so as well. His departure would move his employer from drastically short-staffed to […]
Here are the three biggest mistakes people make when submitting content for publication. Avoid these common submission errors : 1. Not Following Submission Guidelines The first submission error is not following directions. Adhering to submission guidelines helps increase the chance of them publishing your work. Each deviation lessens the likelihood of success. Common mistakes include […]
The one single most important thing I ever did was to make the commitment to write every day. This principle to write every day, however, is shorthand to write regularly. At first, I wrote five days a week, Monday through Friday. Then I made it six days and eventually seven. Now I’m back to six. […]
Seek Ways to Solve Caller’s Pain Points By Peter Lyle DeHaan, PhD As a medical call center your job is to answer healthcare-related calls and respond to each one efficiently. Yet what if this isn’t what the patient needs? To paraphrase and old saying, sometimes we can win the battle but lose the war. That’s […]