I recently posted a series on getting started using WordPress for your blog or website. In case you missed some of them, here are the seven posts: Setting up a blog is just the first step; the next one is coming up with great content and presenting it in the best way possible. Therefore, I […]
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his experience working at his part-time job. Several of his coworkers had quit, and he planned to do so as well. His departure would move his employer from drastically short-staffed to […]
Here are the three biggest mistakes people make when submitting content for publication. Avoid these common submission errors : 1. Not Following Submission Guidelines The first submission error is not following directions. Adhering to submission guidelines helps increase the chance of them publishing your work. Each deviation lessens the likelihood of success. Common mistakes include […]
The one single most important thing I ever did was to make the commitment to write every day. This principle to write every day, however, is shorthand to write regularly. At first, I wrote five days a week, Monday through Friday. Then I made it six days and eventually seven. Now I’m back to six. […]
Seek Ways to Solve Caller’s Pain Points By Peter Lyle DeHaan, PhD As a medical call center your job is to answer healthcare-related calls and respond to each one efficiently. Yet what if this isn’t what the patient needs? To paraphrase and old saying, sometimes we can win the battle but lose the war. That’s […]
Earlier this year Vince Vitale, marketing director at Startel, interviewed Peter Lyle DeHaan about the future of the call center industry and learned about his best content marketing tips. The result is a two-part series. The first piece, titled “Peter Lyle DeHaan: Contact Center Futurist,” appeared online in March this year. In it, DeHaan looked […]
Many beginning writers wonder about point of view in writing and which should they use. Though there are many books written on this subject, here’s a brief overview. Note that most people use perspective and point of view interchangeably—that’s what I learned in High School English—but others make a distinction between them, claiming that point […]
Though I could hire someone to format my e-books, I format my own. For me, it’s a question of control. With more people self-publishing and many doing their own formatting, readers no longer expect one ideal format. Even traditional publishers aren’t consistent in how they format their e-books. The key is to make sure the […]
Seek Initiatives to Stand Out from Your Competition By Peter Lyle DeHaan, PhD You’re proud of your telephone answering service; at least I hope you are. You strive to serve your clients and their callers well. You do things with excellence. You relish the fact that you facilitate hundreds or thousands of communication efforts every […]
After writing regularly, the second most valuable thing I did was to get feedback on my writing. It was scary at first (and sometimes still is). But to get feedback from our family or friends doesn’t count. They love us and will only tell us good stuff. Or even worse, they’ll say our writing is […]