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Writing and Publishing

What I’m Looking For in a Critique Group

Writing is a solitary effort, a task pursued in private. Yet the result is public. Bridging that gap, between originator and audience, sits the critique group. A properly functioning assemblage will help members distinguish between their junk and their jewels, serving to keep the drivel under wraps while propelling the exceptional to greater heights. While […]

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Healthcare Call Centers

Allergy Season

By Peter DeHaan, Ph.D. With allergy season upon us, I recall a strange realization from a couple years back – after I sneezed. I noticed my sternutation sounded just like my dad. Not that there was anything wrong with how Dad sneezed, just that it was distinctive. At first, I chalked this up to heredity, […]

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Call Center

Will You Be Ready?

By Peter Lyle DeHaan, PhD By definition, the recession is over. The worst is behind us and good times are ahead – at least in theory. This recovery, however, is proving to be slow. It is dawdling along, in an unhurried manner, unaware that we yearn for it sooner rather than later – and that […]

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News

Twelve Facts About Magazines

The following is from the 2010/11 MPA Magazine Handbook: Magazine audiences are growing – and young adults read heavily: The number of magazine readers has grown more than 4% over the past five years. Ninety-three percent of adults overall and 96% of adults under age 35 read magazines.

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Writing and Publishing

Read About Writing to Improve as a Writer

Another helpful resource for writers is magazines, specifically magazines about writing. What you can expect from a writer’s magazine includes tips on writing, writing contests, writing exercises, writing samples and critiques, and interviews with authors, agents, and publishers. While not every article will be of interest to everyone, every issue will have at least one […]

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Business

Avoiding the Trap of ROI-Driven Media Buys

By Peter Lyle DeHaan, PhD There is a troubling trend in advertising; it is making ad buys based strictly on ROI (return on investment) calculations. This tendency began in earnest with online advertising, which provides readily available performance data, such as impressions, clicks, and leads. Soon, advertisers were justifying ad buys solely using cost-per-click or […]

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Writing and Publishing

Experiencing a Writing Conference

Last year, I attended two writing conferences. I went with no clear goal in mind, merely trying to absorb what I could and learn as much as possible. Although I was a squirming novice attendee, I did gain much. This year I will return to those two conferences, this time with a careful plan to […]

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Healthcare Call Centers

Influence Others: Go Make Some Ripples Today

By Peter Lyle DeHaan, PhD Some healthcare contact centers go from day to day, month to month, and year to year without ever giving a thought to the often incapacitating evolution around them.  Things get squeezed in here, hooked up there, and stacked on top of, until routine work becomes an illogical series of unneeded […]

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Writing and Publishing

Six Reasons to Attend a Writing Conference

Writing conferences are a great place for writers, whether accomplished in their craft or just starting out. At a writing conference, there are many outcomes that can be reasonably expected. In no particular order, they are: Encouragement: Conferences can lift up the discouraged or struggling writer. This is coupled with providing a healthy dose of […]

Categories
Writing and Publishing

Resources for Writers

Although writing is largely a solitary endeavor, it is not wise to go it alone. It is critical to not work in a vacuum and to tap into many of the resources available to writers. In the past I shared the importance of reading as a tool to help form and better inform your craft […]