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Healthcare Call Centers

Upsell Futility: Would You Like Fries With That?

By Peter Lyle DeHaan, PhD I needed to order some ink cartridges for my printer, the kind I can only buy from the vendor. I called and told the agent I wanted to order two black ink cartridges. Not surprisingly she suggested I buy a package that included two color cartridges. “No thank you, just […]

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Writing and Publishing

Would You Rather Publish a Book or Earn a PhD?

I’ve heard that having a published book is more highly respected than having a Ph.D. I’m not sure if this came from research, the author’s opinion, or merely emerged as a clever quip. But, it does give me pause. In completing a PhD there is (usually) a dissertation to produce. A dissertation is the length […]

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Writing and Publishing

Creative Formatting is Not Creative Writing

All too often I see people who seem to think “creative writing” is embellishing their words using bold, underline, and italics—for various combinations thereof. They also like to further emphasize words by TYPING IN UPPER CASE. Then there is abusive punctuation, such as using ellipses…needlessly…avoiding the chore of completing sentences or thoughts. Or how about […]

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Call Center

Do You “Like” Social Media?

By Peter Lyle DeHaan, PhD Whenever the phrase social media is uttered, people have one of three responses: “I love it,” “I’m sick of it,” or “I don’t have time for it.” Much has been said about social media, and that’s bound to continue, most likely with increasing frequency. Social media is not going away […]

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Writing and Publishing

2012 Festival of Faith and Writing Conference

Last weekend I attended the Festival of Faith and Writing conference. It was in Grand Rapids at Calvin College. With 2,000 in attendance, it is by far the largest writing conference I’ve attended. At three days in length, it is also the longest. There were sixty presenters and since I am currently working on two […]

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News

Peter DeHaan Attends 2012 Festival of Faith and Writing Conference

Peter DeHaan attended the recent Festival of Faith and Writing conference held at Calvin College in Grand Rapids Michigan on April 19 through 21. The three-day event was attended by 2,000 from across the United States and around the world; it featured 64 presenters. At the Festival, attendees were treated to an array of presentations […]

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Writing and Publishing

What’s Your Life Story — in 150 Words?

The Reader’s Digest recently asked readers to submit their life story—in 150 words or less. With over 6,000 submissions, Facebook followers voted and RD picked the best from the top 100. The winners are all excellent. If I had to pick my favorite, I’d go with “A Meaningless Diagnosis” or perhaps “I’ve Got Dirt: Memoirs […]

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Business

Why Agents Should Stop Selling and Start Serving

By Peter Lyle DeHaan, PhD I needed to order some ink cartridges for my printer — the kind I can only buy directly from the vendor. There was a problem with the website, so I picked up the phone to place my order. I told the agent I wanted to order two black ink cartridges. […]

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Writing and Publishing

My First Writers’ Retreat

A few years ago, I attended my first writers’ retreat, not a writers’ conference or a writers’ seminar, but a writers’ retreat. For twenty-four hours we immersed ourselves in writing. There were times of instruction and teaching, as well as food and fun, along with a bit of sleep, but the focus was on writing. […]

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Writing and Publishing

What to Look for in a Critique Partner

A friend asked what to look for in finding someone to critique her work. If you are looking for feedback on bits and pieces of your work in progress (WIP) or various writings, most established critique groups should be a fine fit. However, critique groups are not well suited to provide a critical review of […]