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Healthcare Call Centers

Whatever Happens, Be Sure to Smile; It Can’t Hurt

By Peter Lyle DeHaan, PhD I recently renewed my passport, which required an updated photo. I went to a local store to take care of this so I could complete my renewal application. I placed my toes on the line, looked into the camera, and put on my best smile. The technician scowled. “You’re not […]

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Writing and Publishing

Why It’s Imperative to Record Your Writing Ideas

Last week in “How to Fuel Your Writing,” I advised maintaining a file of book concepts and ideas. I learned this lesson the hard way. A few years ago, while doing some non-fiction research, I desired for a creative way to share my conclusions. I toyed with the idea of using narrative, of unveiling my […]

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News

Top Posts from Peter DeHaan Publishing for 2012

Prolific Blogger Shares Top Posts For the Year Here are the most popular posts from Peter Lyle DeHaan for 2012. Thank you for reading these posts:

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Call Center

Work at Home

By Peter Lyle DeHaan, PhD For the past twelve years I’ve worked from an office in my house. The benefits of working at home are many: no commute time or expense, no dress code, no need to pack a lunch or go out to eat (another money saver), and no coworkers dropping by to chat […]

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News

Popular Posts: Top Posts for 2012 on Byline

Here are the most popular posts on Byline for 2012: Thank you for reading these posts!

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Writing and Publishing

Five Types of Critiques

I’m part of multiple critique groups (yeah, they’re that important) and receive all manner of feedback, from good to bad, helpful to hurtful. They fall into five general categories: 1) Unhelpful: Let’s start with this one and get it out of the way. Some critique partners don’t provide useful information. The reasons are numerous, but […]

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Business

An Eye For Customer Service

By Peter Lyle DeHaan, PhD It was an emergency run to the eye doctor. Being far-sighted and using a computer all day makes glasses an indispensable tool—one that I treat with the utmost care. Imagine my dismay when in the midst of my morning cleaning routine, I heard the frame snap and a lens landed […]

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Writing and Publishing

Online Writing Course: Finding Your Audience

Over the past few months, I’ve taken a writing course from my new online friend Jeff Goins. It’s the most significant thing I’ve done this year (perhaps ever) to grow as a writer. And with as many things I’ve done, that’s saying a lot. I was part of the inaugural class and now Jeff is […]

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Business

They Don’t Know We Exist

By Peter Lyle DeHaan, PhD Getting my annual income tax return done is one of my most dreaded tasks. Though I keep good records, plan ahead, and take a conservative approach, “tax season” is a source of personal anxiety and trepidation. As I organized this year’s batch of requisite documents for my accountant, I stumbled […]

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Writing and Publishing

Six Reasons Why Your Blog Needs a Reader Profile

Recently a blogging guru encouraged me to write some reader profiles for my blog. Intrigued by the exercise, I gave it some thought. Before long I had penned profiles for five types of readers for my main blog, “Pursuing Biblical God.” I edited them today and have a bit more tweaking to do, but already […]