Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
Discover What Type of Writer You Are and Then Embrace It There are different types of writers. They have different motivations, are at different places in their writing journey, and have different goals. Here’s how the different types of writers break down: 1. The Aspiring Writer I’ve heard many people refer to themselves as aspiring […]
Tips to Achieve a Full Schedule for Your Call Center By Peter Lyle DeHaan, Ph.D. For years many call centers have faced an ongoing challenge to fully staff their operation. But over the last year and a half this quest has become even more difficult, with an increased number of people opting to stay home […]
What works for one writer may not work for other writers and that’s okay Every writer has a different method of writing. I know that because many of you tell me. Schedule Some write every day (like me) and others do not. Motivation Others wait for inspiration and some sit down and write regardless of […]
Make Sure the Procedures You Expect Your Employees to Follow Still Make Sense for Their Job Today By Peter Lyle DeHaan, PhD We’ve talked about asking your staff for feedback and using their input to uncover ways to tweak your procedures. One way to do this is to eliminate processes that keep your call center […]
I was reading one of those college textbooks that send you to the dictionary every other paragraph. Progress was tedious. Most of the words I needed help with weren’t in the dictionaries I consulted, so I’d google the word, hoping to figure it out through context. Sometimes I’d stumble upon a cogent explanation, but often […]
Minimizing the Need for Customer Service Is the Best Support Option By Peter Lyle DeHaan, PhD As an author, I upload my books to over a half-dozen online stores and distributors, using their respective portals to enter each book’s information and files. The interface for each one differs, with some being easy to use and […]
Avoid using “it was,” “that was,” and “this was”—among other things I hired a developmental editor to give me big-picture feedback on my novel. Though her comments overall encouraged me, I have several things to work on and fix. One was that I used the innocuous phrase “it was” too often. How often? It popped […]
In Guy Kawasaki’s new book, APE: Author, Publisher, Entrepreneur-How to Publish a Book, he advances the term “artisanal publishing” as a new way of looking at self-publishing. The vanity publishing of yesteryear can be smartly rejuvenated with a fresh perspective of artistry, hence the concept of artisanal book publishing. As the distinction between traditional publishing […]
Discover the Key Characteristics to Close More Sales By Peter Lyle DeHaan, PhD In the August issue of TAS Trader, we talked about identifying where your clients are located and adjusting your market strategy accordingly. But marketing is only half of a successful sales and marketing initiative. The other half is closing sales. Though much […]
How authors can resume writing without losing time or momentum When I started writing, it always took me several writing sessions to finish anything. I fell into a bad habit. When I would resume writing (even after taking a short break) I would re-read everything I had written so far, editing along the way. Then […]