Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
Peter Lyle DeHaan, PhD We had some frustration taking delivery of a package today. It’s not the first time and, I’m quite sure, it won’t be the last. Sometimes our packages are delivered to the wrong address; other times — like today — the drivers don’t really attempt to make the delivery, they just leave […]
Peter Lyle DeHaan, PhD I like to order online. Unfortunately, several of my recent e-purchase experiences have fallen short of expectations—providing valuable lessons in the process. The first occurred when ordering a box of books. Upon receiving the email confirmation, I noticed that I had inadvertently ordered forty copies of a different book with an […]
By Peter Lyle DeHaan, PhD I love my work—at least 99 percent of it. There are two things that I don’t enjoy and top on that list is making collection calls. On those days when my bride asks, “How was your day?” I can only grunt in disgust. “Why are you in such a bad mood?” she […]
Peter Lyle DeHaan, PhD We, at Connections Magazine, wish you a safe, healthy, and prosperous 2009. Thank you for all your support, encouragement, and appreciation in 2008. We will work to keep that momentum going, continuing to serve you as we roll into 2009. Have a Happy New Year!
By Peter Lyle DeHaan, PhD In the most recent U.S. presidential election, both major party candidates were claiming to be the true agents for change. Whenever I hear a politician spouting change rhetoric, I am immediately cynical. My initial reaction is that they are disingenuously saying what they need to in order for people to […]
By Peter Lyle DeHaan, PhD Most of my Websites include ads from Google. If you’re not familiar with how Google ads work, here’s a brief overview. I put some special software code (html code) on my websites, which goes and gets ads from Google each time someone views that page. The content of the ad (generally) relates to […]
Peter Lyle DeHaan, PhD If it’s your job to obtain clients for your call center, I have a secret technique to increase your closing ratio and success rate: check your email. Seriously. I suspect that there’s a better than even chance that you are missing leads, spurning prospects, and losing sales – all because of […]
By Peter Lyle DeHaan, PhD Google claims to know about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Aggregating their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to […]
Peter Lyle DeHaan, PhD Although outbound calling stats to vary by industry, campaign, and offer, they may look something like place 100 calls, reach 50 contacts, verify five prospects, and make one sale. At this point, you have a formula and calling becomes a numbers game. To sell more, you make more calls. You can […]
By Peter DeHaan, PhD Google announced that it knows about flu outbreaks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Using their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks […]