Healthcare Call Centers

Google Trumps the CDC

By Peter DeHaan, PhD

Google announced that it knows about flu outbreaks before the CDC (U.S. Centers for Disease Control and Prevention) — really.

Peter DeHaan, Publisher and Editor of AnswerStat

It’s an amazingly simple, yet elegant solution. Using their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks before the (CDC), merely by watching for an increase in flu related searches.

According to the Website, “We’ve found that certain search terms are good indicators of flu activity. Google Flu Trends uses aggregated Google search data to estimate flu activity in your state up to two weeks faster than traditional flu surveillance systems.”

Check it out — especially the demo in the “How does this work” section — it’s really quite interesting.

By the way, at this point in the flu season, we’re doing better than most years.

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.