How After-Hours Call Answering Helped an Advisor Grow Her Practice Janice Guttmann, a financial services provider with ten years of independent practice, is on the leading edge of her profession. Outsourcing office services was only recently highlighted by a national magazine as a best practice for financial professionals with high-margin businesses. But Janice has been […]
Pursue a Healthy Balance and Avoid Extreme Responses After months of waiting, I headed out for a spiritual retreat. I arrived with anticipation of my time there. Though not enforced with unbending resolve, the center promotes silence. It stands as one of their values. I relished the promise of solitude in their rural, nearly untainted […]
Here are the actions I pursue to improve as a writer: These tips helped me to improve as a writer. May they do the same for you.
An Answering Service Comes to the Rescue Danita Foster, an accomplished professional, made a decision that changed her life. After her second child was born, she decided to leave her job as a corporate communications officer for a public utility and stay at home full-time. “It was so hard to leave my first child and […]
Don’t Live in Isolation John Donne said, “No man is an island, entire of itself.” We will do well to heed his wise words. Though many people celebrate the rugged individual, individualism is a lonely place to be. We need people. Going it alone isolates. We are emotionally and physically healthier when we connect in […]
Well-intentioned but Possibly Wrong Information There’s lots of advice floating around about writing, being a writer, and finding success. Though well-intentioned, some of this advice is bad information or oversimplified counsel. Here are some tips I’ve heard, many of which I’ve also said. Check out these common pieces of advice and discover the truth about […]
Rental Property Success Allan and Peg Miller purchased their first investment property two years after graduating from college. Today, they own a small property management company that includes twelve units in three buildings. Surprisingly, they credit the success of their small company to their telephone answering service. We bought our first rental property when we […]
Offering Forgiveness Is a Gift to the Offender . . . and to Yourself Besides writing books and blog posts, I produce trade publications for the call center industry. At one time, I printed copies of my magazines. I’d mail these to subscribers and occasionally pass them out at industry conventions and trade shows. Several years ago, […]
Mike Kessel and Casey Raymond are members of a small, but proud minority of professional home inspectors. Their only business is performing home inspections. Many home inspectors only offer the service as a sideline, which is how Mike and Casey began. “We were both working as salesmen for a plumbing distribution company,” said Mike. “Casey […]
Yielding to Others Gives Them a Gift and Costs Us Little The largest event venue in our area is downtown. It requires finding a place to park and paying for the privilege. My family and I always use a parking ramp that offers convenient access to the venue and isn’t as exorbitant as other options. […]